During the COVID-19 pandemic, millions of consumers became comfortable with virtual engagements.

Success in the Fixed Ops department is essential for dealerships. According to the 2020 NADA Data Financial Profile, dealers rely...

CDK Global has partnered with the Jim Ellis Automotive Group for nearly a decade.

Many dealerships are trying to do more with less — specifically fewer employees. If the labor shortage is having an...

If your team isn’t doing what they need to do, find out why.

The theme song to the classic sitcom "Cheers" states that “sometimes you want to go where everybody knows your name.”...

Newspapers and TV are the traditional giants of a dealership marketing strategy. But relying solely on these two channels constricts your reach.

What’s the most iconic noise of our time? I’d argue it’s the text message alert sound associated with the iPhone.

The car business has come a long way in many areas, but employee retention is not one of them. Turnover...

Process — We all know it’s important, yet time and again we see salespeople skirting the process in hopes of finding a shortcut to success.

A new report from eLEND Solutions shows 80% of dealers surveyed fast-tracked adoption of digital retailing tools due to the pandemic.

Being in business is easy. You buy something, sell it to someone else at a higher price than you bought it for, reinvest some of the difference in the business and pocket the rest. Sounds simple enough, doesn’t it?