All Product Updates

Lead Assignment Screen Shot
CRM

Lead Assignment Update

We have updated Lead Assignment with a modern, streamlined design and improved visibility into lead assignment order. This update makes...
Aug 12Variable Operations
SimplePay UI
Modern Retail Suite

Simplify and Extend Payments

Collect deposits directly as part of a seamless digital retail experience that keeps customers engaged, moves deals faster, and puts...
Aug 12Variable Operations
Knowledge Bank
CRM

AI Virtual Assistant (AIVA) for CRM

CDK's conversational agent with real-time text and email responses for AI-assisted lead management and follow-ups. Knowledge bank for better first...
Aug 12Variable Operations
UI Screenshot
Digital Retail

New Desking Enhancements

Create flexible deal presentations with ease. Display multiple deal structures, customize each presentation, and securely present and edit deals digitally—all...
Aug 12Variable Operations
AI Summary
CRM

More Context, Better Conversations

The latest AI Summary enhancements surface the right information at the right time, giving your team greater visibility to every...
Aug 12Variable Operations
Deal Jacket Screen Shot
Digital Retail

Updated Digital Deal Jacket

Digital Deal Jacket brings every step of the signing process into one connected workflow. Complete in-store or remote signing, monitor...
Aug 12Variable Operations
Dashboard UI
Vehicle Inventory Suite

One Connected View of Your Entire Dealer Group

Stop managing inventory one rooftop at a time. Configure customizable account groups to monitor inventory and appraisals across every dealership...
Aug 12Inventory
Repair Orders Screen UI
Vehicle Inventory Suite

Connected DMS Intelligence

Unlike inventory tools that rely on disconnected data sources, our Vehicle Inventory Suite gives CDK DMS customers direct visibility into...
Aug 12Inventory
UI Screenshot
Vehicle Inventory Suite

AI Description Writer Enhancements

Create more compelling and customized vehicle descriptions with enhanced AI controls for tone, length, vehicle feature prioritization, CPO program messaging,...
Aug 12Inventory
Application UI on mobile phone
Service

Introducing Mobile Payments Within the Consumer Portal

Payment requests are now incorporated into the Consumer Portal and Payment Receipts are now downloadable within the Portal. Benefits The Consumer Portal...
Aug 12Fixed Operations
UI Screenshot
Service

Service Marketing for Fixed Operations

Reach the right customers at the right time with Service Marketing for Fixed Operations. Create, manage and track targeted campaigns...
Aug 12Fixed Operations
UI Screen Shot
Network & Communication Services

New AI Features for Voice Connect

Benefits AI Call Summaries: Review conversations in seconds with AI-generated call summaries. Instead of listening to entire recordings, your team can...
Aug 12Dealership-Wide
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