Service Department Solutions

CDK Fixed Operations Suite

Utilize the most comprehensive solution in the industry to build loyalty and maximize Service and Parts revenue. Integrates with the CDK Dealership Xperience platform.

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Set the New Standard

Integrate Workflows

Increase Service revenue at your dealership through streamlined, integrated workflows that deliver data-driven functionality from scheduling to invoicing.

Enhance Communication

Deliver the real-time updates nearly half of consumers say they want throughout the repair process — and build their trust.

Make Pricing Dependable

Give consumers the transparency they've been asking for while increasing dealership efficiencies, all through a single, dynamic pricing solution.

CDK Fixed Operations Suite Features

Connect more closely with your customers and turn your Service department into a finely tuned revenue center with this complete, end-to-end advanced solution suite.

Sell More Service

Technician videos help consumers see and understand their vehicle repair needs, so they can trust you to perform additional service recommendations.

Send Instant Updates

Our vehicle tracking feature uses the convenience of texts and mobile access to reassure consumers with the real-time status of their vehicles throughout the Service process.

Give Pricing Peace of Mind

ServicePricing integration maintains consistency at every step of the workflow, so there's no guesswork between check-ins and checkouts.

Take Your Skills Higher

Predictive Service helps your Technicians perform more thorough inspections by analyzing data from millions of repair records to identify specific, actionable insights for each customer's car.

Hear Your Patients

Connected Vehicle data from select OEMs communicates directly with your system to efficiently provide your Advisor with vehicle alerts and recall information during check-in.

Impress at First Sight

Put tablets with critical information into the hands of Advisors to enhance customer greetings at check-in, improve write-ups and expedite lane inspections.

Catch It All

Provide consumers with a complete multipoint inspection to keep them safer and prevent service opportunities from passing you by.

Become First Choice for Service

#1

feature requested by consumers is transparent pricing¹

30%

increase in hours per RO from video and texting²

84%

of consumers would visit a dealership offering real-time updates¹

1. CDK Global Research Study; 2. TruVideo Data

It's the Fixed Ops Suite. Our ASRs have increased, from about twenty percent ASR approval rate to about thirty two. Some of our service advisors that are running about thirty seven, thirty eight percent ASRs, which is great.

Greg Koehler • Fixed Operations Director, Nissan of New Braunfels

The CDK partnership is so important to us is because we use CDK all day long, especially in Fixed Ops.

Rich Allen • General Manager, Jaguar Land Rover Cincinnati

CDK has been a partner in us being successful.

Ben Nash • General Manager, Nissan of New Braunfels

CDK Foundations Suite

At the core of the CDK Dealership Xperience platform is this complete solution set designed to strengthen every part of your dealership from the ground up.

CDK Modern Retail Suite

Consumers expect easier, more convenient transactions. Surpass expectations by reducing friction and start seeing gains in engagement and revenue.

CDK Vehicle Inventory Suite

Enhance profit margins, access real-time inventory insights, and elevate merchandising with the power of AI — all from within the Dealership Xperience platform.