Beyond the Dealership Management System (DMS)

Time for a New Category of Dealership Software

To improve operations and exceed consumer demands, dealers need the CDK Dealership Xperience Platform — because bolt-on point solutions have done more harm than good.

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How Bolt-Ons Are Hurting Dealers

Rising Costs

Supplementing a DMS with bolt-on point solutions from multiple vendors can send your costs skyrocketing. Average monthly expense, including DMS and 10–15 additional bolt-ons: nearly $30K per month.*

Broken Workflows

Since bolt-on point solutions aren’t integrated into the overall system, they often break workflows. This causes employees to swivel from task to task, lowering productivity and operational efficiency.

Dealership Turnover

Unproductive work environments create employee frustration. That’s tied to massive turnover: dealerships had to replace 1/3 of their employees in 2022.^**

*DealerTech Nerd 2022 DMS Market Report
**National Automobile Dealers Association 2022 Dealership Workforce Study

Finding a Perfect Fit

CDK helps the Benzel-Busch Family of Dealerships maintain their commitment to customer service by ensuring everything that happens behind the scenes goes smoothly. Watch our latest video to discover how our dynamic platform and seamless integration fits right in with their business.

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With the help of the CDK Service Pricing, we've been able to optimize our pricing strategy. Our effective labor rate is dead on to our posted rate.

Charles Bond • CFO, Benzel-Busch

What CDK has provided us is a full suite of tools that not only helps our teammates work on their daily work, but also deliver an excellent experience to the customers.

David Cerqueira • Fixed Operations Director, Benzel-Busch

The Intelligence Suite is dynamic. I can see across the platform where everyone is. I can drill into each individual department. I can compare the stores.

Charles Bond • CFO, Benzel-Busch

Take on All These Consumer Concerns

46%

of consumers report car buying takes 2+ hours^†

50%

lower consumer satisfaction (NPS) when waiting for F&I more than 30 minutes^†

45%

of consumers want greater transparency in their service experience^‡

†CDK Friction Points Study 2023 ‡CDK Service Shopper 2.0 Study

Integrated Suites Cover Every Workflow

The CDK Dealership Xperience Platform incorporates a fully integrated series of suites to help you elevate the consumer experience while running your dealership more effectively.

Foundations Suite

At the core of the CDK Dealership Xperience platform is this complete solution set made to strengthen every department from the ground up.

Fundamentals Suite

Tailored to suit the needs of one-to-two-site franchise dealers and independent auto dealers, the CDK Fundamentals Suite is a proven and scalable core business system empowering dealerships to reach their full potential.

Modern Retail Suite

Consumers expect easier, more convenient transactions. Surpass expectations by reducing friction and start seeing gains in engagement and revenue.

Vehicle Inventory Suite

Enhance profit margins, access real-time inventory insights, and elevate merchandising with the power of AI — all from within the Dealership Xperience platform.