CDK Support Cares
At CDK, we put you at the center of all our actions and decisions. We strive to deliver personalized, proactive and consistent experiences to every customer, every day.
One way we do this is by providing exceptional levels of support and care through modern and intuitive tools. Our team's expertise in the automotive industry ensures that when problems arise, the right people are working hard for you behind the scenes.
Customer Care Portal: Where Help Happens 24/7
Our Customer Care Portal provides seamless and efficient access to several support options for all CDK products, including AI-driven self-service, live agent chat, phone support and online case submissions. Then update, monitor, and analyze your support cases to easily stay on top of resolution progress.
Search
Our AI-driven knowledge base search provides quick answers to your questions 24/7
Chat
Live agent chat provides quick and convenient answers to any question
Call
Speak with an agent to address urgent questions
Submit
Submit an online case 24/7 for less urgent topics
Access the Customer Care Portal, CDK University and all your applications in CDK Unify
If you haven’t upgraded to CDK Unify, please call support to talk with an agent.
Chat or Talk With an Agent
Primary Support
Automotive and Heavy Truck
Online: Customer Care Portal
Call: 866.668.5394
Monday - Friday, 7:00 a.m. - 10:00 p.m. ET*
Saturday, 7:00 a.m. - 8:30 p.m. ET
Sunday, 10:30 a.m. - 7:30 p.m. ET
Solution Specific Support
CRM
Online: Customer Care Portal
Call: 877.859.0195
Monday - Friday, 8:00 a.m. - 10:00 p.m. ET*
Saturday, 8:00 a.m. - 9:00 p.m. ET
Sunday, 11:00 a.m. - 6:00 p.m. ET
Digital Retail
Online: Customer Care Portal
Call: 800.755.7355
Monday - Friday, 9:00 a.m. - 9:00 p.m. ET*
Saturday, 10:00 a.m. - 7:00 p.m. ET
*Chat is available in the Customer Care Portal Monday through Friday during the phone support hours listed above.
Need Operational Support?
Billing Helpdesk
Call: 866.510.5103
Email: billing.info@cdk.com
Monday - Friday, 8:00 a.m. - 5:00 p.m. ET
Laser Device Supplies and Branded Specialty Items
CDK Printer Toner
Call: 800.704.7110
Email: toner@cdk.com
Online: CDK Hub
Monday – Friday, 8:00 a.m. – 5:00 p.m. ET
Laser Printer Paper
Call: 800.786.4416
Email: paper@cdk.com
Monday – Friday, 8:00 a.m. – 5:00 p.m. ET
Checks, Printer Supplies and Branded Specialty Items
Call: 800.237.2372
Email: easysource@taylor.com
Online: CDK EasySource
Monday – Friday 8:00 a.m. – 6:00 p.m. ET