CDK Support Cares

At CDK, we put you at the center of all our actions and decisions. We strive to deliver personalized, proactive and consistent experiences to every customer, every day.

One way we do this is by providing exceptional levels of support and care through modern and intuitive tools. Our team's expertise in the automotive industry ensures that when problems arise, the right people are working hard for you behind the scenes.

CDK Support Person

Customer Care Portal: Where Help Happens 24/7

Our Customer Care Portal provides seamless and efficient access to several support options for all CDK products, including AI-driven self-service, live agent chat, phone support and online case submissions. Then update, monitor, and analyze your support cases to easily stay on top of resolution progress.

Search

Our AI-driven knowledge base search provides quick answers to your questions 24/7

Chat

Live agent chat provides quick and convenient answers to any question

Call

Speak with an agent to address urgent questions

Submit

Submit an online case 24/7 for less urgent topics

Log In To Customer Care Portal

Access the Customer Care Portal, CDK University and all your applications in CDK Unify

If you haven’t upgraded to CDK Unify, please call support to talk with an agent.

Login

Chat or Talk With an Agent

Primary Support

Automotive and Heavy Truck

Online: Customer Care Portal

Call: 866.668.5394
Monday - Friday, 7:00 a.m. - 10:00 p.m. ET*
Saturday, 7:00 a.m. - 8:30 p.m. ET
Sunday, 10:30 a.m. - 7:30 p.m. ET

Get phone support options

Solution Specific Support

CRM

Online: Customer Care Portal

Call: 877.859.0195
Monday - Friday, 8:00 a.m. - 10:00 p.m. ET*
Saturday, 8:00 a.m. - 9:00 p.m. ET
Sunday, 11:00 a.m. - 6:00 p.m. ET

Digital Retail

Online: Customer Care Portal

Call: 800.755.7355
Monday - Friday, 9:00 a.m. - 9:00 p.m. ET*
Saturday, 10:00 a.m. - 7:00 p.m. ET

*Chat is available in the Customer Care Portal Monday through Friday during the phone support hours listed above.

Important Support Changes Coming Soon

Beginning December 16, 2024, CDK Customer Care will use a single toll-free support number for all CDK product support needs: 866-668-5394. Also at that time, the phone routing menu will change, and support hours will be aligned across products.

Refer to the Direct Agent Support Reference Card for more information.

Need Operational Support?

Billing Helpdesk

Call: 866.510.5103
Email: billing.info@cdk.com

Monday - Friday, 8:00 a.m. - 5:00 p.m. ET

Laser Device Supplies and Branded Specialty Items

CDK Printer Toner

Call: 800.704.7110
Email: toner@cdk.com
Online: CDK Hub
Monday – Friday, 8:00 a.m. – 5:00 p.m. ET

Laser Printer Paper

Call: 800.786.4416
Email: paper@cdk.com
Monday – Friday, 8:00 a.m. – 5:00 p.m. ET

Checks, Printer Supplies and Branded Specialty Items

Call: 800.237.2372
Email: easysource@taylor.com
Online: CDK EasySource

Monday – Friday 8:00 a.m. – 6:00 p.m. ET