CDK Support Cares
At CDK, we put you at the center of all our actions and decisions. We strive to deliver personalized, proactive and consistent experiences to every customer, every day.
One way we do this is by providing exceptional levels of support and care. Our team's experience and expertise in the automotive industry ensures that when problems arise, you always have the right people working hard for you behind the scenes.
We deliver support through a modern, intuitive and industry-leading experience. Our Customer Care Portal provides seamless and efficient access to several support options for all products, including AI-driven 24/7 self-service, live agent chat, phone support and online case submissions. We offer multiple ways to engage and resolve your support needs, putting more control in your hands.
Getting Started With CDK Support
We give you the tools your dealership needs to work smarter and faster.
Search
Our AI-driven knowledge base search provides answers to your questions 24/7
Chat
New live agent chat provides quick and convenient answers to any question
Call
Technical product specialists are available to resolve errors, provide setup recommendations and answer questions
Submit
Proactive monitoring for critical system function health resolves issues automatically, preventing any disruption to dealership business
Monitor
Customer Success Managers are available to assist if an issue becomes critical or needs extra attention
Customer Care Portal: Where Help Happens 24/7
Our convenient support offerings provide help when and how you need it — all from the Customer Care Portal.
Log in to CDK Unify to access the Customer Care Portal, CDK University and all your CDK applications.
If haven’t upgraded to CDK Unify, please call for support.
Log In To CDK Unify
Login
Chat or Talk With an Agent
Chat is available in the Customer Care Portal Monday through Friday during the phone support hours listed below.
Automotive and Heavy Truck
866.668.5394
Monday - Friday, 7:00 a.m. - 10:00 p.m. ET
Saturday, 7:00 a.m. - 8:30 p.m. ET
Sunday, 10:30 a.m. - 7:30 p.m. ET
* After hours phone support available for Auto and Heavy Truck urgent issues. Fees may apply
CRM
877.859.0195
Monday - Friday, 8:00 a.m. - 10:00 p.m. ET
Saturday, 8:00 a.m. - 9:00 p.m. ET
Sunday, 11:00 a.m. - 6:00 p.m. ET
Digital Retail
800.755.7355
Monday - Friday, 9:00 a.m. - 9:00 p.m. ET
Saturday, 10:00 a.m. - 7:00 p.m. ET
Sunday, Not Available
Operational Support
Billing Help Desk
- Monday - Friday, 8:00 a.m - 5:00 p.m. ET
- By Phone: 866.510.5103
- By Email:billing.info@cdk.com
Laser Device supplies
Toner, Checks, Forms and Paper
Monday - Friday, 7:00 a.m - 5:00 p.m. CT
Toner: Toner eStore
Checks: 800.237.2372 or email easysource@taylor.com
Forms and Paper: EasySource