All Insights
Yes, Your Service Department Waiting Room Really Matters
Whether it’s at the dentist’s office, the airport or a car dealership’s Service department, nobody enjoys being sequestered in a...
3 Min Read•Oct 21•CDK Global
Service Shopper 4.0: Dealerships Gain Ground
Fixed Operations continues to be a major profit center for car dealerships. And the competition from independent repair facilities and...
3 Min Read•Oct 17•CDK Global
The Road Ahead for AI in Automotive Retail
Artificial intelligence is no longer restricted to sci-fi movies or futuristic dreams. It’s now firmly embedded in the mainstream (ChatGPT,...
4 Min Read•Oct 16•Leigh Ann Conver
Service Advisor Tips: Communicate Repairs Without Scaring Customers
A Service Advisor’s role in a dealership is crucial. They consult with the customer and explain the findings about their...
4 Min Read•Oct 14•CDK Global
CRM Reporting: The Key to Success
Dealers are focused on every lead and every opportunity that comes through their dealership now more than ever. Without clearly...
3 Min Read•Oct 11•Amber Good
Buyers Point to a Faster Purchase Process in September
The record witnessed with the CDK Ease of Purchase score in August wasn’t repeated in September despite higher inventory levels...
2 Min Read•Oct 7•David Thomas
Are Retirement Benefits the Answer to Hiring Challenges?
Hiring and retaining talent is one of the most challenging tasks for dealerships. While a career in automotive offers a...
3 Min Read•Oct 1•CDK Global
Car Price Negotiation: Essential for Shoppers and Dealers
Haggling, at least for the average consumer, may reach its zenith in the car-shopping process. However, that doesn't mean that...
3 Min Read•Sep 27•CDK Global
How Dealers Can Win With Trade-In Value
Nearly two-thirds (65%) of car shoppers surveyed in recent study* by CDK said that they ultimately decided to purchase from...
3 Min Read•Sep 24•CDK Global
The Hybrid Approach Is Popular … for Car Purchases
There’s a lot of discussion about hybrid vehicles having a moment. But when it comes to buying a car, more...
3 Min Read•Sep 19•CDK Global
Closing the Dealership Gender Gap
While women have an outsized influence on car purchase decisions, they’re a clear minority of car dealership employees. According to...
4 Min Read•Sep 10•CDK Global
Ease of Purchase Score Hits Record High in August
CDK has tracked how easy car buyers say it is to purchase a car for over two years. Last month...
2 Min Read•Sep 4•David Thomas