All Insights

User Experience Can Make — or Break — Your Dealership

User Experience Can Make — or Break — Your Dealership

Today’s connected consumer spends nearly seven hours a day on their computers, tablets and mobile phones.
2 Min ReadJun 1Jen Miller
The 2023 Trendsetter’s Guide to Automotive Retail

The 2023 Trendsetter’s Guide to Automotive Retail

The 2023 Trendsetter’s Guide to Automotive Retail by CDK Global highlights issues facing the Automotive Retail industry today through the lens of self-identified respondents who are the first to implement change (Trendsetters). Download the full report to find out how Trendsetters are facing the biggest issues in 2023.
1 Min ReadMay 30CDK Global
Four F&I Strategies You Should Start Today

Four F&I Strategies You Should Start Today

In today’s market, opportunity remains strong in the F&I department, especially for products that protect customers’ vehicle investments. Vehicle prices...
3 Min ReadMay 15CDK Global
Ease of Purchase Scorecard April 2023

Car Shoppers Resilient Despite High Interest Rates

Interest rates have tripled compared to last April. Yes, you read that right. Car loan interest rates are now near...
2 Min ReadMay 10David Thomas
man sitting at desk filling out car purchase paperwork

Three Automotive CRM Trends to Improve Profitability in 2023

The Customer Relationship Management (CRM) system is a dealership’s trusted workhorse to capture, nurture, and convert vehicle shoppers.
4 Min ReadMay 9Michelle Vaccaro
Couple and salesperson looking at car

Embedding Insurance Makes Buying Easy

As dealerships are looking to upgrade their current processes, they want modern solutions that solve issues for their Sales department.
2 Min ReadMay 8Austin Kohlieber
How Integrating Insurance can Benefit Dealers

How Integrating Insurance can Benefit Dealers

Computer software integrations are the backbone of any dealership’s operations.
3 Min ReadApr 21Austin Kohlieber
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Top Five Service Features To Increase Retention

We spoke to 2,000+ dealer, independent and mobile mechanic Service customers and found the top five Service features that stood out for all respondents, regardless of age.
2 Min ReadApr 11CDK Global
Woman at car lot

Inventory Issues Rear Their Head Once Again

After a brief respite last month, shoppers are searching more for the car they want.
2 Min ReadApr 6David Thomas
Man excited

With 2X the Consumer Engagement, CDK Roadster Keeps the Excitement Going

The key to success in today’s world of automotive retail is rooted in the ability to provide consumers with an efficient and personalized buying experience.
2 Min ReadApr 5Steven Walker
CDK Unify

Ease Your Technology Growing Pains With a Unified Digital Toolkit

To be competitive in today’s market, dealerships have come to rely on specialized digital tools for managing inventory, Sales, Fixed Ops and more.
3 Min ReadMar 30CDK Global
Woman looking at phone

Five Service Features To Invest in Now

In our recent Service Shopper 2.0 study, we surveyed over 2,000 active shoppers who frequent dealers, independents, and mobile mechanic services to uncover current market trends.
1 Min ReadMar 30CDK Global