All Insights
Use Your Dealership’s CRM to Take Control During Uncertain Times
The past few years have been a wild ride for car dealers with no signs of slowing down soon. Some...
3 Min Read•Jul 12•CDK Global
Transparency and Trust: How Dealers Can Improve NPS Scores
What’s an NPS?
A good Net Promoter Score (NPS) means your customers are happy and your dealership has a good reputation....
4 Min Read•Jul 7•CDK Global
There’s More Than One Way to Use Your CRM for Data Mining
Equity mining is the most well-known tactic for finding new opportunities from both sales and service customers. However, there’s more...
4 Min Read•Jul 7•CDK Global
Car Buyers Seem Satisfied as Summer Rolls On
As the volume of car sales traditionally dips during summer, buyers seemed rather content with their purchase process in June....
3 Min Read•Jun 30•David Thomas
The Evolution of Automotive E-Commerce and Digital Retail
The automotive industry has undergone a significant transformation in recent years with the widespread adoption of digital retail. This technology...
3 Min Read•Jun 22•Steven Walker
What Automotive Dealers Think About Artificial Intelligence (AI)
Artificial Intelligence (AI) seems to be on every newscast, in every headline and across social media feeds. And while it...
1 Min Read•Jun 5•CDK Global
Credit Struggles Don’t Dent Ease of Purchase Score in May
Inventories are rising and the lots almost look back to normal at many dealerships. These conditions helped lift the CDK...
3 Min Read•Jun 2•David Thomas
User Experience Can Make — or Break — Your Dealership
Today’s connected consumer spends nearly seven hours a day on their computers, tablets and mobile phones.
2 Min Read•Jun 1•Jen Miller
The 2023 Trendsetter’s Guide to Automotive Retail
The 2023 Trendsetter’s Guide to Automotive Retail by CDK Global highlights issues facing the Automotive Retail industry today through the lens of self-identified respondents who are the first to implement change (Trendsetters). Download the full report to find out how Trendsetters are facing the biggest issues in 2023.
1 Min Read•May 30•CDK Global
Four F&I Strategies You Should Start Today
In today’s market, opportunity remains strong in the F&I department, especially for products that protect customers’ vehicle investments. Vehicle prices...
3 Min Read•May 15•CDK Global
Car Shoppers Resilient Despite High Interest Rates
Interest rates have tripled compared to last April. Yes, you read that right. Car loan interest rates are now near...
2 Min Read•May 10•David Thomas
Three Automotive CRM Trends to Improve Profitability in 2023
The Customer Relationship Management (CRM) system is a dealership’s trusted workhorse to capture, nurture, and convert vehicle shoppers.
4 Min Read•May 9•Michelle Vaccaro
