All Insights
More Car Buyers Visit Just One Dealership in November
Last month, higher inventories led to more people finding the car they wanted in stock and, at the same time,...
2 Min Read•Dec 5•David Thomas
Why Process Is as Important as Dealership Technology
Customers are increasingly vocal about subpar service and they’re taking it online. According to the latest National Customer Rage Survey...
3 Min Read•Dec 4•CDK Global
CDK Global 2023: The Year in Research
CDK Global endeavors to connect dealers with the automotive industry at large and our in-depth and revealing research covers everything...
1 Min Read•Dec 1•CDK Global
The Ideal Automotive Sales Process May Surprise You
Our industry has come a long way toward offering different paths to purchase for vehicle buyers. Shoppers can buy online,...
3 Min Read•Nov 20•CDK Global
Who’s Paying Cash for Cars?
Sky-high interest rates and tightening credit have made buying a new car more daunting than it’s been in years. It...
3 Min Read•Nov 14•Courtney Gaillard
Car Buyers Eager to Shun Idle Time, Not Dealer Showrooms
Most dealerships are hyperfocused on building a better buying experience for their customers. Contrary to popular belief, a better experience...
4 Min Read•Nov 13•CDK Global
Time Is Ticking on Customer Satisfaction E-Book
If there’s one thing no one has enough of these days, it’s time. The more efficient the world becomes, the...
1 Min Read•Nov 10•CDK Global
The Boom(er) Times Are A-Changin’ for Dealerships
Baby boomers have dominated car buying and leasing for decades. Now, the oldest members of this generation, typically classified as...
4 Min Read•Nov 6•CDK Global
Unexpected Inventory Boosts Lead to Improved Purchase Experience
Consumer credit continues to tighten. The workforce unrest for the Detroit automakers is just now settling. And for many, the...
3 Min Read•Nov 1•David Thomas
EV Service: Today and Tomorrow
As the automotive industry moves to an all-electric future, the race is on to staff up and stack up EV-capable...
1 Min Read•Oct 31•CDK Global
Dial Down the High-Pressure Sales Experience to Win Today’s Car Shoppers
The verdict is in: Consumers enjoy shopping for cars on their smartphones and computers. So how can dealers embrace it?
Traditional...
3 Min Read•Oct 23•CDK Global
Transparent Pricing’s Impact on Dealership Service Workflows
While each dealership is unique, offering an elevated customer experience is a common goal among most, if not all. According...
3 Min Read•Oct 23•Jeanie Cairo