All Insights

man sitting at desk filling out car purchase paperwork

Three Automotive CRM Trends to Improve Profitability in 2023

The Customer Relationship Management (CRM) system is a dealership’s trusted workhorse to capture, nurture, and convert vehicle shoppers.
4 Min ReadMay 9Michelle Vaccaro
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Top Five Service Features To Increase Retention

We spoke to 2,000+ dealer, independent and mobile mechanic Service customers and found the top five Service features that stood out for all respondents, regardless of age.
2 Min ReadApr 11CDK Global
Woman at car lot

Inventory Issues Rear Their Head Once Again

After a brief respite last month, shoppers are searching more for the car they want.
2 Min ReadApr 6David Thomas
Man excited

With 2X the Consumer Engagement, CDK Roadster Keeps the Excitement Going

The key to success in today’s world of automotive retail is rooted in the ability to provide consumers with an efficient and personalized buying experience.
2 Min ReadApr 5Steven Walker
CDK Unify

Ease Your Technology Growing Pains With a Unified Digital Toolkit

To be competitive in today’s market, dealerships have come to rely on specialized digital tools for managing inventory, Sales, Fixed Ops and more.
3 Min ReadMar 30CDK Global
Woman looking at phone

Five Service Features To Invest in Now

In our recent Service Shopper 2.0 study, we surveyed over 2,000 active shoppers who frequent dealers, independents, and mobile mechanic services to uncover current market trends.
1 Min ReadMar 30CDK Global
Artificial intelligence

Adopting Artificial Intelligence in the Service Department

One of the most widely used and rapidly expanding data-driven technologies today is Artificial Intelligence (AI).
3 Min ReadMar 21Jessie Hammonds
collage of excited people

Consumer Relationships Feel the Excitement of CDK Roadster

Over the past decade, retailers from every industry have undergone an end-to-end digital transformation, providing simplicity, convenience and frictionless shopping experiences.
3 Min ReadMar 19Steven Walker
Salesperson looking at tablet

Time Ticks Away at Dealership Satisfaction

Only a few months into 2023, we’re seeing new spikes of demand return to dealerships and inventory is somehow still in flux.
3 Min ReadMar 9Anu Roberts

Huge Rebound in Available Inventory Makes It Easier on Car Buyers

February saw shoppers visiting far fewer dealerships to find what they wanted
3 Min ReadMar 7David Thomas
Friction Points Study 2023

Friction Points Study 2023

In our latest Friction Points study, we uncover where the industry has improved and what still creates friction for customers.
1 Min ReadMar 2CDK Global
SD-WAN Is the Answer

SD-WAN Is the Answer

This infographic illustrates the benefits of optimizing internet-based application traffic with an SD-WAN solution like CDK Cloud Connect.
1 Min ReadFeb 16CDK Global