We spoke to 2,000+ dealer, independent and mobile mechanic Service customers and found the top five Service features that stood out for all respondents, regardless of age.

After a brief respite last month, shoppers are searching more for the car they want.

The key to success in today’s world of automotive retail is rooted in the ability to provide consumers with an efficient and personalized buying experience.

To be competitive in today’s market, dealerships have come to rely on specialized digital tools for managing inventory, Sales, Fixed Ops and more.

In our recent Service Shopper 2.0 study, we surveyed over 2,000 active shoppers who frequent dealers, independents, and mobile mechanic services to uncover current market trends.

One of the most widely used and rapidly expanding data-driven technologies today is Artificial Intelligence (AI).

Over the past decade, retailers from every industry have undergone an end-to-end digital transformation, providing simplicity, convenience and frictionless shopping experiences.

Only a few months into 2023, we’re seeing new spikes of demand return to dealerships and inventory is somehow still in flux.

February saw shoppers visiting far fewer dealerships to find what they wanted

In our latest Friction Points study, we uncover where the industry has improved and what still creates friction for customers.

This infographic illustrates the benefits of optimizing internet-based application traffic with an SD-WAN solution like CDK Cloud Connect.

While inventory is improving and the chip shortage is mostly behind us, a big challenge remains.