Expert Support for Your CDK Journey

Access the Customer Care Portal, CDK University and your applications all in one place. Or call 866.668.5394 to talk with a Customer Care support agent.

CDK Support Services

Dealer-Centered, Data-Driven and Experience-Guided

Our Customer Services organization is built to support every part of your dealership, delivering the expertise, guidance and responsiveness you need to get more value from your CDK investment and create better experiences for your customers.

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Support Across Every Stage of Your Journey

Our Customer Services teams work together to deliver consistent, connected support across your dealership. From day-to-day assistance to long-term optimization, we’re here to help you get the most from your CDK solutions.

The Foundation Behind Every Experience

Behind every interaction is a connected foundation of systems, processes and data designed to make every experience faster, more consistent and easier for your dealership.

Connected Systems

The tools and platforms you use — and the ones our teams use — are built to work together. This connected approach improves communication, streamlines collaboration and helps resolve issues more efficiently.

Proven Processes

We follow defined, consistent Service standards across every interaction. That means clearer expectations, more efficient resolution, and a more reliable experience every time you connect with us.

Smarter Data

With a single source of truth, we take a more proactive and informed approach by identifying patterns, anticipating needs and helping you make better decisions across your dealership.

Feedback From Our Customers

From resolving issues quickly to helping teams perform at their best, here’s what customers are seeing from CDK.

CDK’s software has expansive capabilities and robust support, which helps us be more successful — selling more cars and serving customers better.

Charles Markquart • Markquart Toyota, Lake Hallie, WI

When we’ve needed support, it’s been a smooth process. They follow up with calls and check in afterward to improve the overall experience, which I really appreciate.

Jennifer Holley • Ed Morse Automotive Group, Delray Beach, FL

It makes it easy to have everything with one company, backed by strong support.

Dustin Edmonds • First Team Honda, Chesapeake, VA

They have a very good support system, and CDK’s staff works with you seamlessly.

Rebecca Jones • Gene Langley Ford, Humboldt, TN

They provide great support for our retailers and for us as an OEM.

Elena Dempsey • Genesis Motor America, Fountain Valley, CA

A Team Behind Every Interaction

Delivering a consistent, high-quality experience takes more than tools—it takes people. Our Customer Services organization brings together a team dedicated to supporting your dealership at every step.