Service Department Software
Service Is the
Area That Builds
Loyal Customers
Experience seamless Fixed Operations with fully integrated automotive Service department software — built to enhance transparency, efficiency and customer loyalty.
Keep Customers Coming Back
70%
of customers service their vehicles two or more times a year.
Benefit From Industry-Leading Service
Drive Additional Revenue
Improve profit and make selling additional services a breeze with state-of-the-art solutions and premier communication tools that transform your operation into a smooth, money-making machine.
Enhance Service Efficiency
Our single-system workflow puts all your Service tools in one place to eliminate lag time, avoid customer frustration, and increase Service Ops efficiency so repairs roll in and out of your bays like clockwork.
Boost Customer Satisfaction
Deliver a memorable customer service experience that exceeds their expectations throughout the entire process with less waiting, more transparency, faster approvals and a genuine personal connection.
Supercharged Service Features
Scheduling
Automotive service scheduling software lets customers schedule appointments online 24/7 while enabling your BDC department and Advisors to book more quickly in store. Learn More
Check-In
Auto dealer Service Lane software puts tablets with critical information into the hands of Advisors. You’ll increase customer engagement and enhance greetings, write-ups and the overall Lane inspection process. Learn More
Inspection
Automotive multipoint digital inspection software helps sell more service and increase customer satisfaction by boosting your Technicians' efficiency and helping them perform more thorough inspections. Learn More
Enhanced Customer Communications
Our video and texting platform allows your dealership to record and text personalized videos that explain vehicle repairs clearly to the customer. The result: quicker repair approvals and higher NPS scores. Learn More
AIVA for Fixed Operations
Our Artificial Intelligence Virtual Assistant (AIVA) can schedule Service appointments, even when you’re closed or Service Advisors are busy. AIVA is available 24/7 and is embedded into your appointment scheduler. See it for yourself
Hailer
Ordering a rideshare is easy with CDK Hailer. This feature is fully integrated into the check-in workflow, allowing you to dispatch rides directly from the Service Lane. Learn More
ServicePricing
Streamlined service pricing tool lets your dealership personnel retrieve accurate pricing information instantly. Thanks to CDK ServicePricing, customers get the transparency they want—without the wait.
Learn More
Recent Insights
Huge Rebound in Customer Experience Kicks Off 2026
CDK Releases the 2026 Friction Points Study
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CDK Affordability Tracker Puts Spotlight on Bestsellers
Certified Pre-Owned: Why Education Is Your Secret Weapon in 2026
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