Fixed Ops Service Solutions

Make Them Stay by Delivering Smooth Service

With a focus on trust through transparency, CDK Service helps to drive more revenue for the Service & Parts departments, creating a consumer experience so exceptional, your customers won't go anywhere else.

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Give Customers What They Want

The key to building Service department business is by helping everyone exceed expectations.

Keep Service Moving

Eliminate the lag time that causes customer frustration. Discover solutions made to increase efficiency so repairs roll in and out of your bays like clockwork.

Increase Your Skills

Elevate Technician expertise with innovations like real-time vehicle health status and analytics combined with machine learning to predict service issues.

Improve Communication

Provide more transparent service through video and text capabilities. And enjoy faster approvals, greater productivity and higher customer satisfaction.

Keep Customers Coming Back

86%

of customers say that dealerships make it easier to understand servicing needs

Source: Service Shopper 2.0 study, CDK Global

Explore Our Service Solutions

CDK Service

Equip your dealership with a comprehensive Service solution package designed to make you more profitable — from online booking and computer-aided inspections all the way to digital RO archiving.

CDK Appointment

Let customers schedule service appointments online 24/7 while enabling your BDC department and Advisors to book more quickly in store.

CDK Lane

Put tablets with critical information into the hands of Advisors. You’ll increase customer engagement and enhance greetings, write-ups and the overall lane inspection process.

CDK Inspect

Sell more service and increase customer satisfaction by boosting your Technicians’ efficiency and helping them perform more thorough inspections.

CDK ServiceView

Record and text personalized videos that explain customer vehicle repairs clearly. The result: quicker repair approvals and higher NPS scores.

CDK ServicePricing

Give customers their repair quotes without the wait. Now your Service personnel can retrieve accurate, consistent pricing information instantly throughout the entire service process.

CDK Hailer

Reduce customer wait times and transportation costs. Conveniently access trusted rideshare partners Uber and Lyft directly from your Service application.

Build Service Profits

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Recent Insights

User Experience Can Make — or Break — Your Dealership

Today’s connected consumer spends nearly seven hours a day on their computers, tablets and mobile phones.

2 Min Read•Jun 1•Jen Miller

The 2023 Trendsetter’s Guide to Automotive Retail

The 2023 Trendsetter’s Guide to Automotive Retail by CDK Global highlights issues facing the Automotive Retail industry today through the lens of self-identified respondents who are the first to implement change (Trendsetters). Download the full report to find out how Trendsetters are facing the biggest issues in 2023.

1 Min Read•May 30•CDK Global

Four F&I Strategies You Should Start Today

In today’s market, opportunity remains strong in the F&I department, especially for products that protect customers’ vehicle investments. Vehicle prices...

3 Min Read•May 15•CDK Global

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