Automotive Video & Texting Software

CDK ServiceView

Visible repair explanations add clarity, increase trust — and customer pay hours per R.O. Record personalized videos and text them directly to your customers with CDK ServiceView — now enhanced with AI capabilities. Powered by TruVideo.

Included in the Fixed Operations Suite

Request a Demo
Play Video

Engagement Makes a Difference

Build Trust Transparently

Increase customer understanding and trust by showing them exactly what needs to be repaired through custom-branded, HD-quality videos with background noise cancellation and subtitles for clearer communication.
See for yourself .

Increase Revenue

Better customer communication leads to more confident purchase decisions, quicker approval turnaround times and higher NPS.

Improve Their Experience

Make your dealership more desirable to do business with by contacting customers through the method that’s most convenient for them.

Trust the Numbers

15–30%

More hours per RO from using video and texting

10–30%

Higher CSI scores from using video and texting

Source: TruVideo

CDK ServiceView Features

When you share vehicle inspections through video and text, it’s like you’re personally leading customers into your Service area.

Clear, Concise Videos

Eliminate background noise for crisp, clear audio. Plus, video subtitles allow customers to understand videos if they’re in a meeting, noisy environment or hearing impaired.

Professional Text Messages

Respond to customers promptly and professionally with relevant response options, spelling and grammar corrections, plus the ability to communicate in over 50 languages .

Elevate Customer Satisfaction

Get real-time customer sentiment alerts that provide a rating for what they're feeling now, and not days later, so concerns can be addressed in the moment.

Text HD-Quality Video

Take advantage of the direct connection of video to build trust with customers, and between your Technicians and Advisors.

Flexible Compatibility

Your customers and personnel can use most any smart device. Your dealership will appreciate its integration with service workflows.

Two-Way Texting Platform

Help customers communicate with the Service department effortlessly through an integrated platform that ensures reliable connection.

Internal Chat Feature

Enable Technicians to efficiently show Advisors what they’ve discovered without leaving the bay, while the car is still on the lift.

Performance Dashboard

Track the KPIs critical to your Service business — from NPS scores to videos taken, viewed and shared — so you can take action.

"

The latest and greatest one is Service View. That's a big deal for us, and that has been just the biggest game changer. It's changed the entire face of the business, both in customer transparency and trust.

"
Rich Allen • General Manager, Jaguar Land Rover Cincinnati
"

We've actually seen a three to five hour improvement on repair orders and gain of hours paid using that system.

"
Brandon Thompson • Service Technician, Jaguar Land Rover Cincinnati
Seeing Is Believing With CDK ServiceView

Contact Us and Let’s Explore Your Dealership’s Specific Needs

Request a Demo

Recent Insights

A I and Vehicle Research. The Disadvantages of A I Informed Car Shoppers.

AI and Vehicle Research: The Disadvantages of AI-Informed Car Shoppers

Car shoppers are increasingly turning to AI to guide their research across financing, timing and vehicle selection. Salesforce data shows that...
4 Min ReadOct 8CDK Global
Hectic EV Rush Doesn't Hurt Buying Experience

Hectic EV Rush Doesn't Hurt Buying Experience

September saw a rush of buyers trying to snap up EVs before federal incentives expired, but the frenetic pace at...
2 Min ReadOct 1David Thomas
Twenty Twenty Five C D K Dealership Workplace Study.

Where Dealership Employees Stand During Uncertain Times

The automotive industry is often defined by inventory, margins and market shifts, but the real engine driving dealership success is...
1 Min ReadSep 24CDK Global
Three Ways Community Dealers Stand Apart.

3 Ways Community Dealers Stand Apart

The automotive retail industry is as diverse as any other in the United States. There are large, publicly traded operators...
3 Min ReadSep 23CDK Global
Unlocking Efficiency. Common Questions About the C D K Fundamentals Suite.

Unlocking Efficiency: Common Questions About the CDK Fundamentals Suite

In this ArticleWhat’s the CDK Fundamentals Suite? What’s Included in the Fundamentals Suite?How’s It Different From the CDK Foundations Suite?How Does...
3 Min ReadSep 22CDK Global
Driving and Moving you Forward, Smoothly. C D K’s Approach to Continuous Innovation.

Driving Forward, Smoothly: CDK’s Approach to Continuous Innovation

For over 50 years, CDK’s proven, reliable Dealer Management System has been the trusted backbone of dealership operations across North...
3 Min ReadSep 19CDK Global
2025 F and I Shopper Study.

New Report Shows Shifts in F&I Trust

The F&I process remains a critical touchpoint in the car-buying journey. It’s one that can either enhance the customer experience...
1 Min ReadSep 17CDK Global
Four Ways Data Is Reshaping Dealership Inventory Strategy.

4 Ways Data Is Reshaping Dealership Inventory Strategy

Today’s fast-moving automotive marketplace is shaped by seasonal fluctuations, evolving electrification policies, changing tax laws, and often fickle consumer preferences....
3 Min ReadSep 16CDK Global
Dealership Customer Satisfaction Formula. What Car Shoppers Value the Most.

Dealership Customer Satisfaction Formula: What Car Shoppers Value the Most

CDK conducts several annual research studies to better understand the state of automotive dealerships from the perspectives of Sales, Service,...
3 Min ReadSep 16CDK Global
Converting Used Car Buyers to New.

Converting Used Car Buyers to New

It happens every day: A customer shows up on your lot with a saved listing for a specific pre-owned vehicle....
4 Min ReadSep 4CDK Global