Visible repair explanations add clarity, increase trust — and customer pay hours per R.O. Record personalized videos and text them directly to your customers with CDK ServiceView. Powered by TruVideo
Engagement Makes a Difference
Build Trust Transparently
Increase customer understanding and trust by showing them exactly what needs to be repaired through custom-branded, HD-quality videos.
Better customer communication leads to more confident purchase decisions, quicker approval turnaround times and higher NPS.
Improve Their Experience
Make your dealership more desirable to do business with by contacting customers through the method that’s most convenient for them.
Trust the Numbers
More hours per RO from using video and texting
Higher CSI scores from using video and texting
CDK ServiceView Features
When you share vehicle inspections through video and text, it’s like you’re personally leading customers into your Service area.
Text HD-Quality Video
Take advantage of the direct connection of video to build trust with customers, and between your Technicians and Advisors.
Two-Way Texting Platform
Help customers communicate with the Service department effortlessly through an integrated platform that ensures reliable connection.
Internal Chat Feature
Enable Technicians to efficiently show Advisors what they’ve discovered without leaving the bay, while the car is still on the lift.
Track the KPIs critical to your Service business — from NPS scores to videos taken, viewed and shared — so you can take action.
Equip your dealership with a comprehensive Service solution package designed to make you more profitable — from online booking and computer-aided inspecting all the way to digital RO archiving.
Flexible, powerful and tailored to multilocation dealerships, our flagship DMS provides the insights and tools you need to manage your business efficiently and profitably.
Contact Us and Let’s Explore Your Dealership’s Specific Needs