Providing a customer experience that will keep service customers returning to the dealership, goes beyond having tools to schedule an appointment, creating a repair order, and invoice the work. A true end-to-end service lane technology solution puts the consumer first at every touchpoint, with a focus on trust through transparency.
Build trust through transparency
Show customers exactly what needs to be repaired with custom-branded HD quality videos.
Better customer understanding and trust leads to more confident purchase decisions, quicker turnaround time for approvals and higher Net Promoter Scores (NPS).
Provide a better experience
Greatly improve communication with your customers by reaching them via their preferred method.
How CDK ServiceView Goes to Work for You
CDK ServiceView powered by TruVideo allows you to easily record and text a video inspection of the customer’s vehicle and show them exactly what needs repair. It’s like personally leading a customer into the Service area.
TEXT CUSTOM-BRANDED HD-QUALITY VIDEOS
Video provides a direct connection to the customer, which builds trust not only with customers, but between Technicians and Advisors too.
INTEGRATED TWO-WAY TEXTING PLATFORM
A reliable texting platform makes for quick and effortless communication, plus it allows customers to conveniently ask questions and engage with the Service department.
INTERNAL CHAT FEATURE
Now video technicians can show advisors what they uncover while the car is still on the lift, without ever leaving the bay, which increases efficiency.
Track critical KPIs to your service business such as your customer's pulse, NPS scores, videos taken, viewed, shared, and more. Get access to actionable information at your fingertips.
Works consistently with any smartphone and integrates with your Drive DMS system.
ServiceView speeds up and consolidates customer communications. Managers have multiple ways to analyze productivity by drilling down into reporting by Technician, Service Advisor or customer. Quick responses via text from the customer to approve or decline any recommended work spell efficiencies for the entire Service Department.
Videos from the shop are a unique selling tool that advisors use to educate customers and increase dollars per RO. A visual aid helps customers feel secure about larger expenditures, and it also helps convince advisors themselves on big-ticket recommendations from the shop. By having the proof to back it up, advisors can be more confident recommending major service work to customers.
Taking a video of the vehicle’s inspection gives customers assurance from having a communication record of the exact recommendations made to the customer. ServiceView also helps to eliminate customer damage complaints by completing a walkaround video of every vehicle that pulls into your Service lane.