Fixed Ops Service Solutions
AI for Fixed Operations
As the use of AI continues to expand, human expertise is more important than ever. That's why we combined our industry knowledge with AI and your team’s knowledge and skills to focus on activities that drive revenue and customer experience.
AI Is Good for Your Service Department
64%
of customers call the dealership to schedule Service appointments.*
63%
of dealers believe Service would benefit the most from AI.**
68%
of dealerships using AI have already seen a positive impact.**
39%
of dealers want AI functionality embedded directly into the product.†
AI Takes Your Dealership to the Highest Level
Backed by 50+ years of data-driven expertise, our AI-enhanced Service solution is tailored to your needs and designed to enhance efficiency, security and transparency. It’s a smart way to improve scheduling, Service and Parts management, and reduce downtime.
Take a moment to review all the ways CDK uses AI to deliver a boosted Service experience that's second to none.
AI Virtual Assistant (AIVA) Supports Your Service Advisors
Available 24/7
This AI solution can schedule appointments 24/7 through phone, web chat or text, and is integrated into your scheduler to free your staff to focus on higher value tasks.
Answers Multiple Calls
All calls, even simultaneous calls, are answered immediately — no frustrated callers put on hold or navigating a phone tree.
Maximize Service Opportunities
Track all interactions in the dashboard, plus get instant alerts for uncompleted appointments or abandoned calls so you can immediately follow up and offer assistance.
AI-Enhanced Customer Communications
Share Information With Clarity
- Noise cancellation suppresses background noise for crisp, clearer audio in Service videos
- Video Subtitles make it easier to review when you're in a meeting or a noisy environment, and help eliminate delays in response time
Respond Professionally
- Text Pro ensures Technician responses are professional and free from any spelling and grammatical errors
- Smart Replies enable Technicians to send a quick, professional response that's tailored to the customer's needs
Personalize the Customer Experience
- Text Translations responds to customers in their preferred language, so they feel valued and understood
- Sentiment Alert provides insights into a customer's experience in real time, enabling prompt resolution of their concerns
Predictive Service Helps Your Technicians:
Identify Probability
Detect the possibility of failure in components based on the vehicle’s make, model, year and mileage.
Capture Revenue
Make more informed service recommendations beyond what a standard inspection might reveal to capture more revenue.
Build Customer Trust
Proactively address potential issues with customers' cars before they become a problem to enhance trust.
Preassign Quoted Parts
Increase the knowledge base and save time by using preassigned quoted parts for the repair order.
Reach out to explore how AI can elevate every aspect of your business — from Sales to Service and every interaction along the way.
Recent Insights
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Where Dealership Employees Stand During Uncertain Times
3 Ways Community Dealers Stand Apart
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Driving Forward, Smoothly: CDK’s Approach to Continuous Innovation
New Report Shows Shifts in F&I Trust
4 Ways Data Is Reshaping Dealership Inventory Strategy
Dealership Customer Satisfaction Formula: What Car Shoppers Value the Most
