Fixed Ops Service Solutions

AI for Fixed Operations

As the use of AI continues to expand, human expertise is more important than ever. That's why we combined our industry knowledge with AI and your team’s knowledge and skills to focus on activities that drive revenue and customer experience.

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AI-for-FixedOps

AI Is Good for Your Service Department

64%

of customers call the dealership to schedule Service appointments.*

63%

of dealers believe Service would benefit the most from AI.**

68%

of dealerships using AI have already seen a positive impact.**

39%

of dealers want AI functionality embedded directly into the product.†

*CDK Service Shopper 4.0; **CDK Artificial Intelligence Study, 2023; 
†CDK AI in Automotive Survey, 2024
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AI Takes Your Dealership to the Highest Level

Backed by 50+ years of data-driven expertise, our AI-enhanced Service solution is tailored to your needs and designed to enhance efficiency, security and transparency. It’s a smart way to improve scheduling, Service and Parts management, and reduce downtime.

 

Take a moment to review all the ways CDK uses AI to deliver a boosted Service experience that's second to none.

 

AI Virtual Assistant (AIVA) 
Supports Your Service Advisors

Available 24/7

This AI solution can schedule appointments 24/7 through phone, web chat or text, and is integrated into your scheduler to free your staff to focus on higher value tasks.

Answers Multiple Calls

All calls, even simultaneous calls, are answered immediately — no frustrated callers put on hold or navigating a phone tree.

Maximize Service Opportunities

Track all interactions in the dashboard, 
plus get instant alerts for uncompleted appointments or abandoned calls so you can immediately follow up and offer assistance.

AI-Enhanced Customer Communications

Share Information With Clarity

  • Noise cancellation suppresses background noise for crisp, clearer audio in Service videos
     
  • Video Subtitles make it easier to review when you're in a meeting or a noisy environment, and help eliminate delays in response time

Respond Professionally

  • Text Pro ensures Technician responses are professional and free from any spelling and grammatical errors
     
  • Smart Replies enable Technicians to send a quick, professional response that's tailored to the customer's needs

Personalize the Customer Experience

  • Text Translations responds to customers in their preferred language, so they feel valued and understood
     
  • Sentiment Alert provides insights into a customer's experience in real time, enabling prompt resolution of their concerns

Predictive Service Helps Your Technicians:

Identify Probability

Detect the possibility of failure in components based on the vehicle’s make, model, year and mileage.

Capture Revenue

Make more informed service recommendations beyond what a standard inspection might reveal to capture more revenue.

Build Customer Trust

Proactively address potential issues with customers' cars before they become a problem to enhance trust.

Preassign Quoted Parts

Increase the knowledge base and save time by using preassigned quoted parts for the repair order.

Your Dealership’s Next Step: AI

Reach out to explore how AI can elevate every aspect of your business — from Sales to Service and every interaction along the way.

Learn More

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