Service Lane Check-In Software

Check-In

Use Service Lane check-in software to increase customer engagement, deliver quick, personalized personalized greetings and write-ups, and accelerate vehicle inspections to drive Service revenue and improve operational efficiency.

Included in the Fixed Operations Suite

Request Demo
discussing service and check-in details

Engagement Is Key

+77%

Percentage of customers who feel their Service Advisor gives helpful advice.

CDK Service Shopper Research Study, 2022

Benefits That Keep You in the Lane

Keep Customers Engaged

Your customers will feel more engaged when you greet them as they arrive with tablet in hand, to complete a damage and lane inspection with them by your side.

Connect Your Advisors and Customers

Technology that connects Advisors with customers enables more transparency, so details like previous service history, outstanding campaigns and previously declined service are clear.

Improve Dollars per RO

Now you can drive additional profit with OEM-specific scheduled maintenance menus and special promotions that bring customers back for more.

Better Tools Make for a Better Experience

Connected Vehicle Data* 

Personalize and simplify scheduling for customers with vehicle-specific information, vehicle alerts, recalls and service contracts.

* Connected Vehicle available selected for specific OEMs

CDK ServicePricing**

Provides quick, accurate, and consistent pricing throughout the entire Service workflow to keep Customers informed.

** Purchased separately

Tiered Maintenance Menus***

Enhances customer trust in the service process with a good, better, best presentation, along with pricing and parts availability, for a clear understanding of costs.

*** Requires CDK ServicePricing

eSignature

Create a repair order, capture an eSignature, and archive it with a copy emailed to the customer, all while you’re still with them at their vehicle.

Improve Customer Check-In

Contact Us and Let’s Explore Your Dealership’s Specific Needs

Request Demo

Recent Insights

Driving and Moving you Forward, Smoothly. C D K’s Approach to Continuous Innovation.

Driving Forward, Smoothly: CDK’s Approach to Continuous Innovation

For over 50 years, CDK’s proven, reliable Dealer Management System has been the trusted backbone of dealership operations across North...
3 Min ReadSep 26CDK Global
Twenty Twenty Five C D K Dealership Workplace Study.

Where Dealership Employees Stand During Uncertain Times

The automotive industry is often defined by inventory, margins and market shifts, but the real engine driving dealership success is...
1 Min ReadSep 24CDK Global
Unlocking Efficiency. Common Questions About the C D K Fundamentals Suite.

Unlocking Efficiency: Common Questions About the CDK Fundamentals Suite

In this ArticleWhat’s the CDK Fundamentals Suite? What’s Included in the Fundamentals Suite?How’s It Different From the CDK Foundations Suite?How Does...
3 Min ReadSep 22CDK Global
2025 F and I Shopper Study.

New Report Shows Shifts in F&I Trust

The F&I process remains a critical touchpoint in the car-buying journey. It’s one that can either enhance the customer experience...
1 Min ReadSep 17CDK Global
Dealership Customer Satisfaction Formula. What Car Shoppers Value the Most.

Dealership Customer Satisfaction Formula: What Car Shoppers Value the Most

CDK conducts several annual research studies to better understand the state of automotive dealerships from the perspectives of Sales, Service,...
3 Min ReadSep 16CDK Global
Four Ways Data Is Reshaping Dealership Inventory Strategy.

4 Ways Data Is Reshaping Dealership Inventory Strategy

Today’s fast-moving automotive marketplace is shaped by seasonal fluctuations, evolving electrification policies, changing tax laws, and often fickle consumer preferences....
3 Min ReadSep 16CDK Global
Converting Used Car Buyers to New.

Converting Used Car Buyers to New

It happens every day: A customer shows up on your lot with a saved listing for a specific pre-owned vehicle....
4 Min ReadSep 4CDK Global
Car Buyer Rush Leaves Mixed Results at the Dealership

Car Buyer Rush Leaves Mixed Results at the Dealership

Car dealers are seeing a return to normal in terms of how buyers are finding the purchase process easy but...
2 Min ReadSep 2David Thomas
How Machine Learning Helps Dealerships Price and Manage Inventory.

How Machine Learning Helps Dealerships Price and Manage Inventory

Over half of dealers struggle to price used vehicles with confidence, and 62% say pricing prevents them from achieving financial...
3 Min ReadAug 28CDK Global
How Dealership Tech Training Improves Vehicle Delivery Experience and Customer Satisfaction.

How Dealership Tech Training Improves Vehicle Delivery Experience and Customer Satisfaction

Vehicle delivery isn't the end of the purchase process; it's the beginning of ownership, and it's essential that this journey...
4 Min ReadAug 26CDK Global