Service Lane Check-In Software

Check-In

Use Service Lane check-in software to increase customer engagement, deliver quick, personalized personalized greetings and write-ups, and accelerate vehicle inspections to drive Service revenue and improve operational efficiency.

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Engagement Is Key

+77%

Percentage of customers who feel their Service Advisor gives helpful advice.

CDK Service Shopper Research Study, 2022

Benefits That Keep You in the Lane

Keep Customers Engaged

Your customers will feel more engaged when you greet them as they arrive with tablet in hand, to complete a damage and lane inspection with them by your side.

Connect Your Advisors and Customers

Technology that connects Advisors with customers enables more transparency, so details like previous service history, outstanding campaigns and previously declined service are clear.

Improve Dollars per RO

Now you can drive additional profit with OEM-specific scheduled maintenance menus and special promotions that bring customers back for more.

Better Tools Make for a Better Experience

Connected Vehicle Data*

Personalize and simplify scheduling for customers with vehicle-specific information, vehicle alerts, recalls and service contracts.

* Connected Vehicle available selected for specific OEMs

CDK ServicePricing**

Provides quick, accurate, and consistent pricing throughout the entire Service workflow to keep Customers informed.

** Purchased separately

Tiered Maintenance Menus***

Enhances customer trust in the service process with a good, better, best presentation, along with pricing and parts availability, for a clear understanding of costs.

*** Requires CDK ServicePricing

eSignature

Create a repair order, capture an eSignature, and archive it with a copy emailed to the customer, all while you’re still with them at their vehicle.

Integrate Your Fixed Operations

Connect your Service team and customers with fully integrated dealership Service department software that drives efficiency and trust.

Hailer

Ordering shuttle service from your dealership is easy with CDK Hailer — the Fortellis ridesharing technology. Hailer integrates with your CDK DMS and CDK Service, allowing you to dispatch rides right from your Service application.

ServicePricing

Streamlined service pricing tool lets your dealership personnel retrieve accurate pricing information instantly. Thanks to CDK ServicePricing, customers get the transparency they want—without the wait.

Improve Customer Check-In

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