AIVA for Fixed Operations

Our Artificial Intelligence Virtual Assistant (AIVA) can schedule Service appointments, even when you're closed, or Service Advisors are busy. AIVA offers a conversational interaction in over 50 languages and is integrated into your appointment scheduler.

Benefits With Real Value

Don't miss out on Service revenue opportunities with AIVA for Fixed Operations — AIVA will interact with customers and set Service appointments 24/7.

Maximize ROI on Advertising Spend

20% of Service calls need to call back or never get answered^* — start capturing all your Service leads and grow your business.

Keep Service Technicians Busy

Service is the lifeblood of the dealership, and while it may close at 5:00, AIVA can schedule around the clock.

Build Stronger Relationships

Eight minutes is the average amount of time Service customers spend on hold — AIVA puts an end to the wait.

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Features Worth Exploring

AIVA for Fixed Operations works as an extension of your team and provides your dealership with these unique advantages.

Set Appointments 24/7

Capture all those reaching out to service, schedule appointments and keep them coming back by being there when they need you.

Provide Real-Time Booking

Use your capacity settings to eliminate gaps and any overlapping scheduling.

Handle Multiple Calls

Attend to multiple calls simultaneously, and if someone needs further assistance, AIVA passes the call on to your team.

Communicate in over 50 Languages

Allow customers to communicate in their preferred language and eliminate misunderstandings in service selection.

Maintain Workflow Efficiently

Let AIVA schedule common maintenance appointments and free up your Service Advisors to concentrate on their current customer’s needs.

Value Your Customer’s Time

The average Service on-hold time is eight minutes^* — AIVA answers the phone in seconds.

^*Service Shopper 4.0

CDK Service

Equip your dealership with a comprehensive Service solution package designed to make you more profitable — from online booking and computer-aided inspections all the way to digital RO archiving.

CDK Lane

Put tablets with critical information into the hands of Advisors. You'll increase customer engagement and enhance greetings, write-ups and the overall lane inspection process.