CDK Hailer

CDK Hailer, the Fortellis ridesharing technology, integrates with your CDK DMS and CDK Service to allow your dealership to dispatch rides from your Service application.

Request a Demo

Hailer Benefits

Reduce Transportation Costs

Reduce the cost of providing transportation for service customers by avoiding shuttle and rental costs, while also supplementing your loaner fleet.

Save Time

Increase your staff’s efficiency by reducing the time and resources that are spent on coordinating transportation for service customers.

Improve Customer Experience

Increase your customers’ satisfaction and overall Service experience by reducing wait times and offering them multiple ridesharing options with trusted partners in Uber and Lyft.

Ridesharing Is a Competitive Advantage

18%

of dealers offer loaner vehicles

59%

of dealers offer no customer transportation

19%

offer shuttle transportation

Source: Fortellis 2019

Features To Ride With

By integrating ridesharing technology directly into the CDK DMS and CDK Service, we help you reduce costs and offer your customers an easy and cost-effective alternative to traditional temporary vehicle solutions.

Hail a Ride

Your Service Advisors can now hail rides for customers directly within the CDK DMS and CDK Service, increasing overall customer satisfaction, repair order throughput and your profitability.

Automatic Login

Your user login is tracked and stored by Hailer on every ride. You’re logged in automatically with no additional username or password required.

Repair Order Integration

Your staff can schedule a ride as soon as they open a repair order through CDK Drive or CDK Service thanks to our integration. Ride charges are automatically captured to the order for easier warranty claims.

Integrated Billing

You don’t need to set up an account when using Hailer — you’re automatically billed monthly on your existing invoice. Itemized breakdowns of each ride are available for Dealer Administrators.

Custom Dealership Policies

Hailer is a customizable solution so you can choose ride fare and distance limits on every ride. The built-in policy enforcement options let you warn your Advisors or block out rides that exceed those limits.

Parts Delivery Rides

Request a parts pickup or delivery with on-demand functions. All Parts-related transactions can be tracked within the Hailer dashboard to provide department level insight. Custom delivery rules can also be created to keep the department within budget.

 

Customers Ride With CDK Hailer

Contact Us and Let’s Explore Your Dealership’s Specific Needs

Request a Demo

Recent Insights

Why the Design of License Plate Frames Matters.

Why the Design of License Plate Frames Matters

There’s nothing wrong if a dealership wants a little promotion after they’ve made a sale. However, car owners often have...
3 Min ReadNov 1CDK Global
Yes Your Service Department Waiting Room Really Matters .

Yes, Your Service Department Waiting Room Really Matters

Whether it’s at the dentist’s office, the airport or a car dealership’s Service department, nobody enjoys being sequestered in a...
3 Min ReadOct 21CDK Global
Service Shopper 4

Service Shopper 4.0: Dealerships Gain Ground

Fixed Operations continues to be a major profit center for car dealerships. And the competition from independent repair facilities and...
3 Min ReadOct 17CDK Global
The Road Ahead for A I in Automotive Retail.

The Road Ahead for AI in Automotive Retail

Artificial intelligence is no longer restricted to sci-fi movies or futuristic dreams. It’s now firmly embedded in the mainstream (ChatGPT,...
4 Min ReadOct 16Leigh Ann Conver
How Automotive Dealership Data Is Changing the Game.

How Automotive Dealership Data Is Changing the Game

Data is at the heart of everything today, and car dealerships are no exception. Whether it's understanding customer preferences, managing...
3 Min ReadOct 15CDK Global
Service Advisor Tips. Communicate Repairs Without Scaring Customers.

Service Advisor Tips: Communicate Repairs Without Scaring Customers

A Service Advisor’s role in a dealership is crucial. They consult with the customer and explain the findings about their...
4 Min ReadOct 14CDK Global
C R M Reporting. The Key to Success.

CRM Reporting: The Key to Success

Dealers are focused on every lead and every opportunity that comes through their dealership now more than ever. Without clearly...
3 Min ReadOct 11Amber Good
Buyers Point to a Faster Purchase Process in September.

Buyers Point to a Faster Purchase Process in September

The record witnessed with the CDK Ease of Purchase score in August wasn’t repeated in September despite higher inventory levels...
2 Min ReadOct 7David Thomas
Are Retirement Benefits the Answer to Hiring Challenges?

Are Retirement Benefits the Answer to Hiring Challenges?

Hiring and retaining talent is one of the most challenging tasks for dealerships. While a career in automotive offers a...
3 Min ReadOct 1CDK Global
Car Price Negotiation Is Essential for Shoppers and Dealers.

Car Price Negotiation: Essential for Shoppers and Dealers

Haggling, at least for the average consumer, may reach its zenith in the car-shopping process. However, that doesn't mean that...
3 Min ReadSep 27CDK Global