CDK Hailer, the Fortellis ridesharing technology, integrates with your CDK DMS and CDK Service to allow your dealership to dispatch rides from your Service application.
Reduce Transportation Costs
Reduce the cost of providing transportation for service customers by avoiding shuttle and rental costs, while also supplementing your loaner fleet.
Increase your staff’s efficiency by reducing the time and resources that are spent on coordinating transportation for service customers.
Improve Customer Experience
Increase your customers’ satisfaction and overall Service experience by reducing wait times and offering them multiple ridesharing options with trusted partners in Uber and Lyft.
Ridesharing Is a Competitive Advantage
of dealers offer loaner vehicles
of dealers offer no customer transportation
offer shuttle transportation
Source: Fortellis 2019
Features To Ride With
By integrating ridesharing technology directly into the CDK DMS and CDK Service, we help you reduce costs and offer your customers an easy and cost-effective alternative to traditional temporary vehicle solutions.
Hail a Ride
Your Service Advisors can now hail rides for customers directly within the CDK DMS and CDK Service, increasing overall customer satisfaction, repair order throughput and your profitability.
Your user login is tracked and stored by Hailer on every ride. You’re logged in automatically with no additional username or password required.
Repair Order Integration
Your staff can schedule a ride as soon as they open a repair order through CDK Drive or CDK Service thanks to our integration. Ride charges are automatically captured to the order for easier warranty claims.
You don’t need to set up an account when using Hailer — you’re automatically billed monthly on your existing invoice. Itemized breakdowns of each ride are available for Dealer Administrators.
We put cutting-edge technology to work for you with CDK Service. Supercharge the efficiency and profitability of your Service bay and create an exceptional customer service experience.
CDK Drive, our flagship DMS, is flexible, powerful and tailored to multilocation dealerships. Get the insights and tools you need to manage your business efficiently and profitably.
Contact Us and Let’s Explore Your Dealership’s Specific Needs