The key trends impacting one of the most vital parts of any dealership.

Increased scrutiny has led dealers to refocus on technology's role in retail.

Pain at the pump influenced buying habits and transaction prices in May.

Moving through the fourth year of the Ease of Purchase Scorecard, we’ve tracked both steady movement over months as well as one-off monthly spikes here and there. May indeed seems to be the recovery of one of those spikes. April’s Ease of Purchase score of 81% was historically low and fell from a solid 88% in March. It seems May has bounced back with a respectable 87% but it’s unknown if this is the beginning of consistent performance or just another spike.

A clear framework for building loyalty, boosting profitability and strengthening your Service brand.

Artificial intelligence shows up in many conversations across automotive retail today. Dealers hear about it in pricing tools, service recommendations and customer...

Artificial intelligence is quickly becoming a powerful differentiator for dealerships. In a panel discussion at CDK Live NADA 2026, industry...

For many franchised dealerships, recall visits are often viewed as a necessary operational burden — high volume, low margin and disconnected from long-term customer value. But according to our most recent Service Shopper 5.0 Study, recalls may be one of the most overlooked and powerful opportunities to drive customer retention, increase Service revenue, and strengthen long-term relationships.

Nobody thinks about documents until they need them. And that's a problem.It happens in every department, every day. A Repair...

New car sales in April dipped a bit compared to last year but it likely wasn’t due to prices on...

Service customers’ expectations are changing, making it more critical than ever for dealerships to understand their customers, especially as vehicle...

The CDK Ease of Purchase Scorecard tracks a number of factors driving satisfaction for car buyers each month. One thing that’s become apparent after years of inventory struggles is that more people are completing their purchase by visiting just one dealership.