All Insights

Are Service Technicians the New Video Stars?
Service departments have been experimenting with videos for their customers. But how effective have they been? And are they worth the effort for your dealership?
1 Min Read•Jan 15•CDK Global

Fine-Tune Your Phones: IVR and Voicemail Abandon
Optimize Your Phones for When You Can’t Answer.
Are your voicemail boxes are set up properly and cleaned out on a regular basis? Have you tried calling your store after hours to see how well your IVR process works? Download our infographic to get more tips that will help you create a better voicemail experience.
1 Min Read•Jan 11•CDK Global

5 Ways Your Auto Dealership Can Benefit From Artificial Intelligence
CDK Global unveils how key decision-makers at dealerships can leverage AI technologies, including Machine Learning and Natural Language Processing, to solve business problems and identify profitable opportunities.
1 Min Read•Jan 7•CDK Global

How Video Affects ROI
Once dealerships started seeing the benefits of Service video, there was still one question that needed to be answered: what was the return on investment? So, TruVideo conducted further research to provide dealers — particularly those with low or medium adoption — with a delta report.
5 Min Read•Jan 4•CDK Global

Fine-Tune Your Phones: Unanswered Calls
Powerful Phone Tools From a Trusted Partner
CDK Call Tracking tools work with your CRM system to help you recover missed opportunities. With the right tools, you can measure and improve employee phone skills to convert more phone calls to sales and appointments. Download our infographic to learn how.
1 Min Read•Jan 4•CDK Global

Using Video to Drive the Customer Experience
When dealers first started using TruVideo to share Service videos, the goal was to help customers better see and understand...
5 Min Read•Dec 21•CDK Global

Doing More with Less: How CDK Consulting Can Take Your Dealership Further
Some issues at your dealership can be so close to you that they go completely unnoticed — and cost your...
1 Min Read•Dec 16•CDK Global

Collaboration: The Key to Driving Dealership Success
The way you communicate with your customers and your employees says a lot about your dealership. Our new e-book, Collaboration:...
1 Min Read•Dec 12•CDK Global

How Video is Changing the Service Business
Over the last 25 years, businesses have seen data and analytics measure engagement, sentiment and conversion on websites and social media.
6 Min Read•Dec 9•CDK Global

What Automotive Dealers Think About Artificial Intelligence
CDK Global unveils how key decision-makers at dealerships are implementing AI to increase productivity and profit.
1 Min Read•Dec 6•CDK Global

How Virtual Assistants (AI) Help Retain More Service Customers
The current inventory shortage presents a problem for dealership Service departments.
3 Min Read•Dec 6•CDK Global

Why It’s Time to Dust Off Your Dealership Marketing Playbook
Car dealership marketing is famous for flooding the airwaves with ads. While there will always be a role for these...
3 Min Read•Dec 6•CDK Global