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Insights

Stay on top of trends with insights that will help you drive profit for your dealership and keep your skills and knowledge moving forward.

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https://www.cdkglobal.com/sites/cdk4/files/2022-01/21-4200_Collaboration_Awareness_Campaign_infographic_4.pdf
Infographics
by CDK Global |
What to Do When They Keep Hanging Up. Replacing cold transfers with warm ones. Taking written messages. Answering in three rings or less. These are just a few tips that can help you stop dropping the ball on dropped calls. Download our latest infographic to learn more. Read This Insight
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Infographics
by CDK Global |
Don’t Leave Your Customers Hanging. Consumer Reports says that a long wait on hold is the third most annoying experience for customers while calling a business. How can you make sure your customers stay happy when they’re on the phone? Our infographic can tell you how. Read This Insight
Fine-Tune Your Phone:  IVR and Voicemail Abandon
Infographics
by CDK Global |
Optimize Your Phones for When You Can’t Answer. Are your voicemail boxes are set up properly and cleaned out on a regular basis? Have you tried calling your store after hours to see how well your IVR process works? Download our infographic to get more tips that will help you create a better voicemail experience. Read This Insight
How Video Affects ROI
Blogs
by CDK Global |
Once dealerships started seeing the benefits of Service video, there was still one question that needed to be answered: what was the return on investment? So, TruVideo conducted further research to provide dealers — particularly those with low or medium adoption — with a delta report. Read This Insight
Don't Lose Opportunities Because Calls to the Destination Phone Number Are Being Missed
Infographics
by CDK Global |
Powerful Phone Tools From a Trusted Partner CDK Call Tracking tools work with your CRM system to help you recover missed opportunities. With the right tools, you can measure and improve employee phone skills to convert more phone calls to sales and appointments. Download our infographic to learn how. Read This Insight