All Insights
What Customers Really Think About Their Service Advisors
CDK surveyed thousands of dealership Service customers and while overall satisfaction with dealership service dipped this year, one role consistently...
1 Min Read•Feb 27•CDK Global
Video: Real Results From CDK Intelligence Suite Users
In today’s fast-paced business environment, data has become a vital asset for driving smarter decisions and operational efficiency. In the...
2 Min Read•Feb 26•CDK Global
Comparing Intelligence Suite and Intelligence Suite Pro
Every dealership uses data a little differently. Some teams want consistent, ready-to-use reporting that keeps everyone aligned day-to-day. Others want...
3 Min Read•Feb 25•CDK Global
The 2026 F&I Buyer Experience: Getting the Balance Right
One of the standout metrics from the recently released 2026 CDK Friction Points Study is that car buyers move through the...
4 Min Read•Feb 20•CDK Global
Everything You Need to Know About the CDK Modern Retail Suite
The Current State of Retail FrictionWhat’s the CDK Modern Retail Suite?The Core of Connection: CDK CRM and IntelligenceSolve the Duplicate...
9 Min Read•Feb 18•CDK Global
What We Shared About Data and Intelligence at NADA 2026
What We Shared About Data and Intelligence at NADA Throughout NADA, many dealers stopped by to talk about the role data...
4 Min Read•Feb 16•CDK Global
Bestselling Cars Drop in Price in January
Last month, we introduced the CDK Affordability Tracker to illustrate how mathematical averages for every car sold don’t necessarily represent...
3 Min Read•Feb 10•David Thomas
NADA 2026 Recap: CDK’s Latest Solutions for Dealership Success
NADA is more than just an event. It’s the heartbeat of the automotive retail industry. Every year, thousands of dealers,...
4 Min Read•Feb 9•CDK Global
Huge Rebound in Customer Experience Kicks Off 2026
Significant end-of-year discounts and record-setting sales from some brands led to a the CDK Ease of Purchase score to make...
2 Min Read•Feb 2•David Thomas
CDK Releases the 2026 Friction Points Study
The latest CDK Friction Points study offers a revealing look at the state of automotive retail as dealers navigate an...
2 Min Read•Jan 29•CDK Global
What 300,000 Returning EV Leases Mean for Dealership Inventory Strategy
More than 300,000 EVs are expected to return from lease in 2026, which is an increase of more than 200%...
4 Min Read•Jan 22•CDK Global
CDK Affordability Tracker Puts Spotlight on Bestsellers
Affordability. It’s not just a buzzword. It’s not just a media talking point. Higher prices across the board are impacting consumer...
4 Min Read•Jan 15•David Thomas
