All Insights
How AI Is Quietly Transforming the Dealership Sales Experience
Today’s car buyers expect the same speed, personalization and convenience they get from every other digital experience in their lives....
2 Min Read•Mar 20•Amber Good
Video: How Vehicle Inventory Software and AI are Transforming Dealership Operations in 2026
Mastering vehicle inventory can make or break dealership success. In a recent CDK LIVE panel at NADA 2026, Doug Horner...
2 Min Read•Mar 20•CDK Global
How CDK Digital Retail Supports FTC-Aligned Pricing
Recently, the Federal Trade Commission (FTC) warned dozens of dealer groups across the country to comply to a firm set...
3 Min Read•Mar 19•Namu Keys
Age and AI's Impact on Dealership Online Reviews
The world is moving fast. Yesterday’s hottest technology is often left to the wayside for something brighter. Shinier. More artificial?AI...
2 Min Read•Mar 17•CDK Global
Video: The Keys to Attracting and Retaining Talent at the Dealership
In today’s competitive job market, attracting and retaining top talent is just as critical to dealership success as moving inventory....
2 Min Read•Mar 13•CDK Global
Warranty Reimbursement Explained: WRAP Questions Answered
Warranty reimbursement can represent a meaningful portion of a dealership’s service revenue. That reimbursement includes labor and parts, both influenced...
4 Min Read•Mar 12•Jim Christle
Range Anxiety Replaced by Range Value
Since electric vehicles (EVs) first hit the market, range has dominated the conversation. For years, surveys showed that limited range...
3 Min Read•Mar 11•CDK Global
Bestselling Car Prices Trend Down Thanks to Higher Incentives
World events are pushing oil and gas prices higher but as we look at this month’s CDK Affordability Tracker, the...
4 Min Read•Mar 9•David Thomas
Video: Why Video Is Now a Sales Necessity for Car Sales
In today’s fast‑paced digital landscape, video has become an essential tool for dealerships striving to capture and keep consumer attention....
2 Min Read•Mar 6•CDK Global
Gen Z Service Customers Are Shaping Up To Be the Most Loyal Generation
Generation Z, born between 1997 and 2012, is growing into a powerful customer base for dealerships. Despite many of them...
4 Min Read•Mar 6•CDK Global
Wild Ride of Customer Satisfaction May Be Leveling Off
In the more than three years of CDK’s Ease of Purchase Scorecard, there have only been a few months of...
3 Min Read•Mar 2•David Thomas
The Game-Changing Value of an Automotive CRM
Today’s customers expect a seamless buying experience, and dealerships need technology that connects every step of the journey. That’s where...
4 Min Read•Mar 2•Amber Good
