Build Trust With More Effective Customer Communication
CDK ServiceView powered by TruVideo allows you to show customers exactly what needs to be repaired by utilizing high-quality video, and an integrated two-way texting platform
1 Min Read•Jan 21•CDK Global
Fine-Tune Your Phone: Hold Time Abandon
Don’t Leave Your Customers Hanging. Consumer Reports says that a long wait on hold is the third most annoying experience for customers while calling a business. How can you make sure your customers stay happy when they’re on the phone? Our infographic can tell you how.
1 Min Read•Jan 18•CDK Global
Are Service Technicians the New Video Stars?
Service departments have been experimenting with videos for their customers. But how effective have they been? And are they worth the effort for your dealership?
1 Min Read•Jan 15•CDK Global
Fine-Tune Your Phones: IVR and Voicemail Abandon
Optimize Your Phones for When You Can’t Answer. Are your voicemail boxes are set up properly and cleaned out on a regular basis? Have you tried calling your store after hours to see how well your IVR process works? Download our infographic to get more tips that will help you create a better voicemail experience.
1 Min Read•Jan 11•CDK Global
Five Ways Your Auto Dealership Can Benefit From Artificial Intelligence
CDK Global unveils how key decision-makers at dealerships can leverage AI technologies, including Machine Learning and Natural Language Processing, to solve business problems and identify profitable opportunities.
1 Min Read•Jan 7•CDK Global
How Video Affects ROI
Once dealerships started seeing the benefits of Service video, there was still one question that needed to be answered: what was the return on investment? So, TruVideo conducted further research to provide dealers — particularly those with low or medium adoption — with a delta report.
5 Min Read•Jan 4•CDK Global
Fine-Tune Your Phones: Unanswered Calls
Powerful Phone Tools From a Trusted Partner CDK Call Tracking tools work with your CRM system to help you recover missed opportunities. With the right tools, you can measure and improve employee phone skills to convert more phone calls to sales and appointments. Download our infographic to learn how.
1 Min Read•Jan 4•CDK Global
Using Video to Drive the Customer Experience
When dealers first started using TruVideo to share Service videos, the goal was to help customers better see and understand...
5 Min Read•Dec 21•CDK Global
Doing More with Less: How CDK Consulting Can Take Your Dealership Further
Some issues at your dealership can be so close to you that they go completely unnoticed — and cost your...
1 Min Read•Dec 16•CDK Global
Collaboration: The Key to Driving Dealership Success
The way you communicate with your customers and your employees says a lot about your dealership. Our new e-book, Collaboration:...
1 Min Read•Dec 12•CDK Global
How Video is Changing the Service Business
Over the last 25 years, businesses have seen data and analytics measure engagement, sentiment and conversion on websites and social media.
6 Min Read•Dec 9•CDK Global
What Automotive Dealers Think About Artificial Intelligence
CDK Global unveils how key decision-makers at dealerships are implementing AI to increase productivity and profit.
1 Min Read•Dec 6•CDK Global