Customer expectations are at an all-time high in the post-pandemic automotive retail industry. Shoppers want more screen time and less...

The Finance and Insurance department — better known as the F&I office — is where customers finalize financing, sign auto...

In the fast-paced world of car sales, each interaction with a potential customer is a chance to build trust, make...

Car shoppers hit dealerships in droves this December and nearly nine out of 10 (88%) said the purchase experience was...

Your Service department is likely accustomed to auto parts delays that stretch far longer than in days past. While many...

In 2024, 35% of auto dealers experienced a cyberattack or incident and 92% said it resulted in a negative financial/operational...

Your car showroom is a beacon for your community and not just because of its well-lit displays. In smaller cities...

Once you go electric, you stay electric. At least that’s what electric vehicle drivers indicated in a CDK study earlier...

Each year CDK produces an array of class-leading research to help dealers better understand their customers, their employees and the...

It’s old news that consumers today browse and research potential vehicle purchases online before coming into a car dealership. Ninety-five...

Recruiting people to staff entry-level positions at your dealership can be a challenge. Rather than posting a “help wanted” ad...

Inventories hit some of their highest levels in years last month and the ability to find the car they wanted...