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1 Min Read • March 2, 2023

Friction Points Study 2023

Friction Points Study 2023

As Modern Retailing begins to take a deeper hold across the industry, there are still areas at every point of the dealership experience that can become a drag on the customer journey. In our latest Friction Points study, we uncover where the industry has improved and what still creates friction for customers.

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CDK Global
By CDK Global
Staff

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