1 Min Read • March 2, 2023
Friction Points Study 2023
![Friction Points Study 2023](/_next/image?url=https%3A%2F%2Fcms.cdkglobal.com%2Fsites%2Fdefault%2Ffiles%2F2023-03%2F22_5800_hero.jpg&w=3840&q=75)
As Modern Retailing begins to take a deeper hold across the industry, there are still areas at every point of the dealership experience that can become a drag on the customer journey. In our latest Friction Points study, we uncover where the industry has improved and what still creates friction for customers.
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