All Insights

Five Factors to Consider Before Every Technology Investment

Five Factors to Consider Before Every Technology Investment

They’re the considerations that help determine the success of every dealership solution and supplier relationship. But all too often, they get buried beneath a landslide of technical info.
1 Min ReadApr 25CDK Global
4 Outbound Customer Retention Strategies for Sales and Service

4 Outbound Customer Retention Strategies for Sales and Service

Successful dealers are pivoting towards repeat customers as the focus of outbound sales and service campaigns.
6 Min ReadApr 14CDK Global
Notable Trends at NADA 2022

Notable Trends at NADA 2022

NADA 2022 conversations we were able to have with colleagues in person were more informative and even more exciting than we expected.
4 Min ReadApr 4CDK Global
Look to Your Vendors for Sales Training

Look to Your Vendors for Sales Training

Today's automotive sales training often delivers a poor experience, simply because the programs were not designed with modern retailing in...
2 Min ReadMar 28CDK Global
When It Comes to Customer Satisfaction and Productivity, Lacombe Ford Leads the Way

When It Comes to Customer Satisfaction and Productivity, Lacombe Ford Leads the Way

Read how this family-owned dealership in Alberta, Canada raised its dollars per RO, racked up an astonishing 107% customer retention rate, and earned the coveted President’s Award 15 times in a row. Hint: they rely on Ford Service Lane Technology.
1 Min ReadMar 28CDK Global
Background

Do Customers Care About Connected Technology?

We asked. And they told us everything - Including which connected services would bring them into your Service department. Help your whole dealership leverage consumer interest to maximize your profits.
1 Min ReadMar 25CDK Global
Multifactor Authentication: What You Need to Know

Three Tips for Selling Your Vehicle Pipeline and Special Orders

There’s a shift underway from selling stock to selling pipeline and special orders, and this may be the new normal. Experts predict vehicle shortages will last through 2022.
4 Min ReadMar 25CDK Global
Upskill Your Phone Handling

Upskill Your Phone Handling

Phone calls are often the first interaction customers have with your dealership. How you handle these calls determines whether or not they want to do business with you.
5 Min ReadMar 24CDK Global
BLOG 3

Maximize Customer Interest in Connected Car Technology for Your Service Department

When customers understand the promise of connected vehicles and are aware that your Service department can provide them with connected vehicle services, you have the formula for greater business success. But why stop there? There are additional actions you can take to maximize customer interest and increase your profits.
4 Min ReadMar 17Kim Saylor
Connected Vehicle Technology Awareness Can Change Customer Attitudes Toward Dealerships

Connected Vehicle Technology Awareness Can Change Customer Attitudes Toward Dealerships

Despite how widespread connected vehicle technology has already become, there’s a lack of clear understanding about it by consumers —...
4 Min ReadMar 17Kim Saylor
Connected Car Data — The Answer to Better Customer Experiences

Connected Car Data — The Answer to Better Customer Experiences

The first generation of connected cars actually arrived decades ago. The primary purpose then was to get emergency help if...
4 Min ReadMar 17CDK Global
car showroom floor

How Trendsetters Are Showing the Way in 2022

Moving past challenges to unlock opportunity Our new study looked at the trendsetters that made car buying better for consumers through...
4 Min ReadMar 11CDK Global