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Managed Services Trends

Dealerships are facing network challenges on an increasingly frequent basis. Protecting your network from cyber-attacks and employee attrition has never...
1 Min ReadAug 10CDK Global
Vendor vs. Strategic Partner

Vendor vs. Strategic Partner

As business operations have become increasingly complicated, there’s no denying the importance of an effective dealership management system (DMS). But choosing a technology provider can be confusing — and the wrong choice can prove disastrous.
5 Min ReadAug 3Scott Herbers
Let’s say a dealership has successfully overcome concerns of trust, fair pricing and convenience — and won back customers that had been previously lost to other providers. How easy is it to keep them coming back for service?</p>  <p>The numbers suggest it will take some work: shopper loyalty, according to a 2020 study conducted by the CDK Research and Insights Team, ranked dealerships (at 47 NPS) significantly behind independent service providers (at 63 NPS). </p>  <p>One strategy may be leveraging custo

After winning customers back, how do you keep them?

Let’s say a dealership has successfully overcome concerns of trust, fair pricing and convenience — and won back customers that...
3 Min ReadJul 16CDK Global
man and woman looking at car

The secret ingredient to winning back Service customers? Trust.

A 2020 study conducted by the CDK Research and Insights Team found that 74% of customers who opted to go...
3 Min ReadJul 16CDK Global
Modern Retailing: What You Need to Know

Modern Retailing: What You Need to Know

There have been many articles about how the pandemic made dealerships take a digital leap forward in 2020. For most...
3 Min ReadJul 11CDK Global
Can F&I and Modern Retailing Co-Exist?

Can F&I and Modern Retailing Co-Exist?

Today’s consumers demand — and deserve — a fast and modern way to buy cars. The industry has taken great...
3 Min ReadJul 9CDK Global
No Vehicles on the Ground?  You Can Still Keep Customers

No Vehicles on the Ground? You Can Still Keep Customers

It’s no secret that auto dealers are hurting for inventory right now. The lack of new vehicles at dealerships is...
3 Min ReadJul 2CDK Global
Top 3 Digital Enhancements for Independent Dealers

Top 3 Digital Enhancements for Independent Dealers

Independent auto dealers are making a killing right now. They snapped up inventory before the current chip shortage made it...
3 Min ReadJun 25CDK Global
How to Succeed During the Global Chip Crisis

How to Succeed During the Global Chip Crisis

It’s popular to talk about the chip shortage – and for good reason. The blows just keep coming. First, there’s...
4 Min ReadJun 22CDK Global
Untangling Automotive Data and Making It Work for Everyone

Reshaping Consumer Engagement

During the COVID-19 pandemic, millions of consumers became comfortable with virtual engagements.
1 Min ReadJun 21CDK Global
New data explains why car-buyers pass on dealer Service.

New data explains why car-buyers pass on dealer Service

Success in the Fixed Ops department is essential for dealerships. According to the 2020 NADA Data Financial Profile, dealers rely...
2 Min ReadJun 19CDK Global
JIM Ellis

Jim Ellis Toyota is Taking Service to the Next Level for Customers and Profitability

CDK Global has partnered with the Jim Ellis Automotive Group for nearly a decade.
1 Min ReadJun 19CDK Global