A good customer experience is valued by dealers and customers alike. The creation of customer experience roles helps dealers attract and retain not only customers, but also valuable female talent.
Success in the Fixed Ops department is essential for dealerships. According to the 2020 NADA Data Financial Profile, dealers rely on their Service departments for 30% of their net profits.
How something as big as a global pandemic ultimately affects business takes years to assess — but as our industry has learned, waiting that long to adapt is not an option.
At CDK Global, we're taking action to serve you and your business during this COVID-19 crisis. Our Customer Delivery team is working hard to ensure that your business does not have to skip a beat.
Coronavirus and COVID-19. These two terms meant nothing to us a few weeks ago. Now, they're having an extraordinary effect on our country.
We are definitely in unprecedented times. From restaurant and bar closings, to working and schooling at home, this is something most of us have never seen before.
Mills Chevrolet in Davenport Iowa, a family-owned business for over 50 years increased efficiency and customer retention with CDK Service and their “customer-first” way of thinking.
Chances are, some of the best experiences you’ve had in your life were personalized just for you.