All Insights

Solve Staffing Headaches with an Outsourced BDC

Solve Staffing Headaches with an Outsourced BDC

Do you keep most services in-house to maintain control and brand consistency? You’re far from alone if you do. But doing it alone isn’t always best for your business— especially when it comes to business development.
3 Min Read•Oct 5•CDK Global
From Training to Learning

From Training to Learning

Dealer satisfaction with the implementation of any new technology depends on many factors. But one that may be most critical in the long term is this: Learning. And it’s an area that’s overlooked by many providers.
6 Min Read•Sep 14•Jeff Beals
Managed IT Services

Why Dealers Choose Managed IT Services

Most dealerships struggle to keep up with infrastructure and IT support needs. Using a managed IT service provider can help free up your IT staff, so they can focus on what your dealership does best. To see what a managed IT service provider could do for you, look at this Infographic.
1 Min Read•Sep 8•CDK Global
People at conference table

Dealerships Gain Success Through IT Services -- Should they be part of your organization?

Today’s modern dealerships need to maximize technology efficiently to improve operations and the client experience. Successful dealers leverage technology to...
4 Min Read•Aug 25•CDK Global
Is One-Price Right for Your Dealership? 5 Reasons to Say Yes.

Is One-Price Right for Your Dealership? 5 Reasons to Say Yes.

A one-price auto dealerships lists vehicles at the pre-negotiated lowest price they will sell it for. This creates a no-haggle, hassle-free buying process for the customer, so they can make purchase decisions knowing the true price of the car.
4 Min Read•Aug 19•CDK Global
Infographic 2

The Cost of Downtime

Have you experienced lengthy downtime to your network due to employee error, malware, or ransomware? It happens more than you...
1 Min Read•Aug 18•CDK Global

Crafting the Perfect Implementation

Change is seldom easy. It’s human nature to prefer the comfort of old routines over new ones, which makes implementing a new system challenging for everyone at the dealership.
7 Min Read•Aug 18•Shawn Davis
How to Increase ROI: 4 CRM Customizations to Boost Sales Results

How to Increase ROI: 4 CRM Customizations to Boost Sales Results

How well do your CRM processes match your established store processes? When the two don’t align, it can create problems.
4 Min Read•Aug 13•CDK Global
Infographic

Managed Services Trends

Dealerships are facing network challenges on an increasingly frequent basis. Protecting your network from cyber-attacks and employee attrition has never...
1 Min Read•Aug 10•CDK Global
Vendor vs. Strategic Partner

Vendor vs. Strategic Partner

As business operations have become increasingly complicated, there’s no denying the importance of an effective dealership management system (DMS). But choosing a technology provider can be confusing — and the wrong choice can prove disastrous.
4 Min Read•Aug 3•Scott Herbers
Let’s say a dealership has successfully overcome concerns of trust, fair pricing and convenience — and won back customers that had been previously lost to other providers. How easy is it to keep them coming back for service?</p>  <p>The numbers suggest it will take some work: shopper loyalty, according to a 2020 study conducted by the CDK Research and Insights Team, ranked dealerships (at 47 NPS) significantly behind independent service providers (at 63 NPS). </p>  <p>One strategy may be leveraging custo

After winning customers back, how do you keep them?

Let’s say a dealership has successfully overcome concerns of trust, fair pricing and convenience — and won back customers that...
3 Min Read•Jul 16•CDK Global
man and woman looking at car

The secret ingredient to winning back Service customers? Trust.

A 2020 study conducted by the CDK Research and Insights Team found that 74% of customers who opted to go...
3 Min Read•Jul 16•CDK Global