Insights

Don’t Leave Your Customers Hanging. Consumer Reports says that a long wait on hold is the third most annoying experience for customers while calling a business. How can you make sure your customers stay happy when they’re on the phone? Our infographic can tell you how. Read This Insight

Service departments have been experimenting with videos for their customers. But how effective have they been? And are they worth the effort for your dealership? Read This Insight

Optimize Your Phones for When You Can’t Answer. Are your voicemail boxes are set up properly and cleaned out on a regular basis? Have you tried calling your store after hours to see how well your IVR process works? Download our infographic to get more tips that will help you create a better voicemail experience. Read This Insight

CDK Global unveils how key decision-makers at dealerships can leverage AI technologies, including Machine Learning and Natural Language Processing, to solve business problems and identify profitable opportunities. Read This Insight

Once dealerships started seeing the benefits of Service video, there was still one question that needed to be answered: what was the return on investment? So, TruVideo conducted further research to provide dealers — particularly those with low or medium adoption — with a delta report. Read This Insight

Powerful Phone Tools From a Trusted Partner CDK Call Tracking tools work with your CRM system to help you recover missed opportunities. With the right tools, you can measure and improve employee phone skills to convert more phone calls to sales and appointments. Download our infographic to learn how. Read This Insight

When dealers first started using TruVideo to share Service videos, the goal was to help customers better see and understand the repairs that were needed on their vehicle. Read This Insight

Dealers are in the people business and need to ensure their customer experience matches expectations. Read This Insight

Some issues at your dealership can be so close to you that they go completely unnoticed — and cost your business money. Read This Insight