Born between 1997 and 2012, Gen Z is the latest generation of Americans to enter the workforce. And they will need to look to the new and used car market to get to work. Even today, 76% of commuters use their own vehicle to get to work.
You can’t improve car buying if you don’t know what’s holding it back. CDK recently partnered with NADA Academy to determine the greatest pain points in the process both for consumers and dealers.
Read This Insight
Today’s communication opportunities coupled with expectations of at-your-fingertips convenience mean consumers are demanding more from every company.
Read This Insight
Our researchers asked Service customers why they leave and how dealers can regain their business. The responses we received and analyzed were eye-opening.
Read This Insight
Who’s watching over your business to make sure you’re getting the most from your system, and seeing to it you’re on the right path? This might not be a function every dealer expects from its solutions provider, but it should be.
Read This Insight
What to Do When They Keep Hanging Up. Replacing cold transfers with warm ones. Taking written messages. Answering in three rings or less. These are just a few tips that can help you stop dropping the ball on dropped calls. Download our latest infographic to learn more.
Read This Insight
As Service Manager at Hyundai of Greer in South Carolina, Kamil Burdzy knows his customers can go anywhere. He estimates that within a five-mile radius, there are 15 to 20 other locations to choose from.
Read This Insight
CDK ServiceView powered by TruVideo allows you to show customers exactly what needs to be repaired by utilizing high-quality video, and an integrated two-way texting platform.
Read This Insight