All Insights
AI vs. AIVA: What the Difference Means for Dealers and Developer Partners
Artificial intelligence shows up in many conversations across automotive retail today. Dealers hear about it in pricing tools, service recommendations and customer...
3 Min Read•May 18•Emily Ghioto
Video: How AI Helps Dealerships Overcome Sales Challenges
Artificial intelligence is quickly becoming a powerful differentiator for dealerships. In a panel discussion at CDK Live NADA 2026, industry...
2 Min Read•May 15•CDK Global
Vehicle Recalls Completed, Customers Retained: What Dealers Need To Know
Key TakeawaysRecall visits are high-intent service opportunities40% of customers add additional service during recall appointmentsTransparency drives Generation Z conversionConvenience drives...
4 Min Read•May 14•CDK Global
Document Management Mistakes That Could Cost Car Dealers $10,000
Nobody thinks about documents until they need them. And that's a problem.It happens in every department, every day. A Repair...
4 Min Read•May 12•CDK Global
Bestselling Car and Truck Prices Stabilize in April
New car sales in April dipped a bit compared to last year but it likely wasn’t due to prices on...
4 Min Read•May 8•David Thomas
Video: How Dealerships Can Improve Fixed Ops and Service Loyalty in 2026
Service customers’ expectations are changing, making it more critical than ever for dealerships to understand their customers, especially as vehicle...
2 Min Read•May 7•CDK Global
Visiting 1 Store a Key Factor in Buyer Satisfaction
Key Takeaways The more people who visit just one store, the higher the Ease of Purchase Score.In 2025, 41% of buyers...
4 Min Read•May 6•CDK Global
Dealership Loyalty Programs: What Service Customers Really Want
Loyalty programs have become a cornerstone of customer retention strategies across industries, rewarding repeat business with exclusive perks and discounts....
4 Min Read•May 4•CDK Global
April Delivers Another Shock to the Buying Process
April witnessed another whipsaw in customer experience at the dealership. Historically, April has been a rather pleasant month with our...
3 Min Read•May 1•David Thomas
Dealership Analytics and KPI Reporting With CDK Intelligence Suite
Key TakeawaysAt a glance, CDK Intelligence Suite helps dealerships turn data into decisions by enabling:Dealership analytics and KPI reporting within...
6 Min Read•Apr 30•CDK Global
Video: What’s Driving Friction in Today’s Automotive F&I Process?
In automotive F&I, customer satisfaction is critical, but recent data shows it’s slipping. In just two years, satisfaction with the...
2 Min Read•Apr 28•CDK Global
Video: AI Gains Ground at the Dealership
Artificial intelligence is no longer a future concept for automotive dealerships. It’s a present‑day differentiator. The AI Gains Ground at...
2 Min Read•Apr 22•CDK Global
