Insights

As business operations have become increasingly complicated, there’s no denying the importance of an effective dealership management system (DMS). But choosing a technology provider can be confusing — and the wrong choice can prove disastrous. Read This Insight

Let’s say a dealership has successfully overcome concerns of trust, fair pricing and convenience — and won back customers that had been previously lost to other providers. Read This Insight

A 2020 study conducted by the CDK Research and Insights Team found that 74% of customers who opted to go outside of a dealership for service would consider visiting a dealership in the future. Read This Insight

During the COVID-19 pandemic, millions of consumers became comfortable with virtual engagements. Read This Insight

Success in the Fixed Ops department is essential for dealerships. According to the 2020 NADA Data Financial Profile, dealers rely on their Service departments for 30% of their net profits. Read This Insight

How something as big as a global pandemic ultimately affects business takes years to assess — but as our industry has learned, waiting that long to adapt is not an option. Read This Insight

CDK Global has partnered with the Jim Ellis Automotive Group for nearly a decade. Read This Insight

Being in business is easy. You buy something, sell it to someone else at a higher price than you bought it for, reinvest some of the difference in the business and pocket the rest. Sounds simple enough, doesn’t it? Read This Insight

Consumers are hesitant to return to in-person car buying. If dealers want to compete in the tighter market of 2021, they must be ready to engage virtually. Read This Insight