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Insights

Stay on top of trends with insights that will help you drive profit for your dealership and keep your skills and knowledge moving forward.

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Constantly Ensuring Your Success
Blogs
by JD Demott |
Who’s watching over your business to make sure you’re getting the most from your system, and seeing to it you’re on the right path? This might not be a function every dealer expects from its solutions provider, but it should be. Read This Insight
https://www.cdkglobal.com/sites/cdk4/files/2022-01/21-4200_Collaboration_Awareness_Campaign_infographic_4.pdf
Infographics
by CDK Global |
What to Do When They Keep Hanging Up. Replacing cold transfers with warm ones. Taking written messages. Answering in three rings or less. These are just a few tips that can help you stop dropping the ball on dropped calls. Download our latest infographic to learn more. Read This Insight
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Infographics
by CDK Global |
Don’t Leave Your Customers Hanging. Consumer Reports says that a long wait on hold is the third most annoying experience for customers while calling a business. How can you make sure your customers stay happy when they’re on the phone? Our infographic can tell you how. Read This Insight
Fine-Tune Your Phone:  IVR and Voicemail Abandon
Infographics
by CDK Global |
Optimize Your Phones for When You Can’t Answer. Are your voicemail boxes are set up properly and cleaned out on a regular basis? Have you tried calling your store after hours to see how well your IVR process works? Download our infographic to get more tips that will help you create a better voicemail experience. Read This Insight
How Video Affects ROI
Blogs
by CDK Global |
Once dealerships started seeing the benefits of Service video, there was still one question that needed to be answered: what was the return on investment? So, TruVideo conducted further research to provide dealers — particularly those with low or medium adoption — with a delta report. Read This Insight