Each year, I anxiously anticipate the National Automobile Dealers Association (NADA) event.
Success in the Fixed Ops department is essential for dealerships. According to the 2020 NADA Data Financial Profile, dealers rely on their Service departments for 30% of their net profits.
How something as big as a global pandemic ultimately affects business takes years to assess — but as our industry has learned, waiting that long to adapt is not an option.
It’s no secret that texting has become the preferred way to communicate.