CDK Service Introduces Quality-Rated Parts Options for Service Approvals

Offer your customer service quotes with multiple quality‑rated part options. Dealers can now define the choices, such as OEM, aftermarket or brand variations, so customers can review and select their preferred option when approving service.

• Offer multiple quality-rated part options within service recommendations
• Configure options such as OEM, non-OEM, aftermarket, or brand-specific variations
• Allow customers to review and compare available part choices directly from their mobile service recommendation
• Enable customers to select their preferred parts option during the approval process

• Gives customers greater transparency and choice when approving service
• Allows you to configure quality ratings based on your business needs
• Helps reduce service declines by offering alternatives at different price points
• Improves customer confidence by making parts options clear and easy to compare

CDK Service now gives dealerships the ability to offer multiple quality-rated parts options within service recommendations. This allows customers to compare choices and select the option that best fits their needs and budget.

This enhancement is one of many capabilities within CDK Service designed to improve the customer experience, increase service approval opportunities, and help dealerships operate more efficiently throughout the service journey.