CDK Service

With a focus on trust through transparency, CDK Service helps to drive more revenue for the service & parts departments, creating a consumer experience so exceptional, your customers won't go anywhere else.

Request a Demo
Play Video

Keep Customers Coming Back

75%

of customers who went elsewhere for service are willing to return for a better experience.

Source: CDK Service Shopper Research Study

Explore Benefits of Industry-Leading Service

Drive Additional Revenue

Improve profit and make selling additional services a breeze with state-of-the-art solutions and premier communications tools that transform your operation into a smooth, money-making machine.

Service Efficiency

Our single-system workflow puts all your Service tools in one place to eliminate lag time, avoid customer frustration and increase Service Ops efficiency so repairs roll in and out of your bays like clockwork.

Customer Satisfaction

Deliver a memorable customer service experience that exceeds their expectations throughout the entire process with less waiting, more transparency, faster approvals and a genuine personal connection.

CDK Service Features

We put cutting-edge technology to work for you with an effective and flexible toolbox to supercharge your Fixed Ops.

Online Service Appointments

Put your customers in control by letting them schedule service appointments online 24/7 on your website or from their mobile device for the ultimate in customer convenience.

Powerful Tablet Interface

Get customers engaged by greeting them at their vehicle with tablet in hand. Get the info you need and easily access vehicle histories with one touch through our tablet interface.

Streamlined Service Upsells

Use smart devices to streamline service upsells for more revenue by providing details about additional recommended service work, pricing, photos and videos that customers can approve from their mobile device.

Real-Time Communication Tools

Our real-time communication tools help you integrate your Service and Parts departments with email and text alerts, instant messaging and tracking dashboards that provide up-to-the-minute repair updates.

Make Your Technicians Better

Position Techs for success through telematics and diagnostic data with Connected Vehicle*. Identify high-probability service failures using advanced analytics with Predictive Service*.

*Predictive Service and Connected Vehicle available for specific OEMs

eSignature Captures

Speed up the write-up process by capturing eSignatures directly on your tablet and increase customer satisfaction by completing the order from the lane or your customer’s driveway.

Keep Your Customers Informed

Increase customer loyalty and engagement by letting them see real-time status updates via their smart device as their vehicle moves through the repair process with Vehicle Tracker.

Request a Ride

Reduce customer wait times and transportation costs by requesting rides from trusted rideshare partners Uber and Lyft with Hailer directly from the tablet during check-in.

Elevate Customer Service

Contact Us and Let’s Explore Your Dealership’s Specific Needs

Request a Demo

Recent Insights

How to Spot Generative A I in Automotive Retail.

How to Spot Generative AI in Automotive Retail

Every vendor in the automotive retail industry is touting artificial intelligence and innovation. From marketing tools to sales assistants, dealerships...
3 Min ReadMay 21Amber Good
How Dealership A I Tools Can Help Service Team Productivity.

How Dealership AI Tools Can Help Service Team Productivity

Eight minutes and 12 seconds may not seem like a long time, but for dealership customers stuck on hold trying...
3 Min ReadMay 14CDK Global
Make Your Entire Dealership’s Phone System Smart.

Make Your Entire Dealership’s Phone System Smart

A dealership’s phone system is integral to generating business and if it’s not up to today’s challenges it may be...
3 Min ReadMay 9Natalia Mischenko
How Your Dealership Can Prepare for Auto Parts Tariffs.

How Your Dealership Can Prepare for Auto Parts Tariffs

Navigating the world of tariffs is no easy task. It seems there’s news of changes nearly every single day. But...
3 Min ReadMay 7Adam Bigelow
Car Pros Optimizes Operations With C D K Dealership Experience.

Car Pros Optimizes Operations With CDK Dealership Xperience

Car Pros Automotive Group has a rich history, starting in the mid-'90s as a used car lot founded by CEO...
2 Min ReadMay 5CDK Global
Car Buyers Hit More Dealers Amid Tariff Turbulence

Car Buyers Hit More Dealers Amid Tariff Turbulence

If there’s any question about tariffs impacting car buyer behavior it seemed to prove out in April. While 90% of...
3 Min ReadMay 1David Thomas
The Importance of Scheduling Appointments for the Test Drive.

The Importance of Scheduling Appointments for the Test Drive

Long wait times at the dealership are a significant source of frustration for car shoppers. It’s not just an inconvenience;...
3 Min ReadApr 29CDK Global
Most EV Owners Stand By the Technology in New Study

Most EV Owners Stand By the Technology in New Study

Opinions about the political shifts and impacts on the ever-evolving electrical vehicle industry vary greatly across the automotive industry including...
1 Min ReadApr 21CDK Global
Dealership Appointments. Car Shoppers versus Service Customers.

Dealership Appointments: Car Shoppers vs. Service Customers

Whether you’re shopping for a new vehicle or looking to service your current one, going to a dealership can be...
3 Min ReadApr 18CDK Global
The Power of Online Reviews for Car Dealerships.

The Power of Online Reviews for Car Dealerships

Word-of-mouth marketing has long been heralded as the top marketing strategy. As the internet continues to shape consumer behavior, traditional...
3 Min ReadApr 11CDK Global