CDK Service

With a focus on trust through transparency, CDK Service helps to drive more revenue for the service & parts departments, creating a consumer experience so exceptional, your customers won't go anywhere else.

Request a Demo
Play Video

Keep Customers Coming Back

75%

of customers who went elsewhere for service are willing to return for a better experience.

Source: CDK Service Shopper Research Study

Explore Benefits of Industry-Leading Service

Drive Additional Revenue

Improve profit and make selling additional services a breeze with state-of-the-art solutions and premier communications tools that transform your operation into a smooth, money-making machine.

Service Efficiency

Our single-system workflow puts all your Service tools in one place to eliminate lag time, avoid customer frustration and increase Service Ops efficiency so repairs roll in and out of your bays like clockwork.

Customer Satisfaction

Deliver a memorable customer service experience that exceeds their expectations throughout the entire process with less waiting, more transparency, faster approvals and a genuine personal connection.

CDK Service Features

We put cutting-edge technology to work for you with an effective and flexible toolbox to supercharge your Fixed Ops.

Online Service Appointments

Put your customers in control by letting them schedule service appointments online 24/7 on your website or from their mobile device for the ultimate in customer convenience.

Powerful Tablet Interface

Get customers engaged by greeting them at their vehicle with tablet in hand. Get the info you need and easily access vehicle histories with one touch through our tablet interface.

Streamlined Service Upsells

Use smart devices to streamline service upsells for more revenue by providing details about additional recommended service work, pricing, photos and videos that customers can approve from their mobile device.

Real-Time Communication Tools

Our real-time communication tools help you integrate your Service and Parts departments with email and text alerts, instant messaging and tracking dashboards that provide up-to-the-minute repair updates.

Make Your Technicians Better

Position Techs for success through telematics and diagnostic data with Connected Vehicle*. Identify high-probability service failures using advanced analytics with Predictive Service*.

*Predictive Service and Connected Vehicle available for specific OEMs

eSignature Captures

Speed up the write-up process by capturing eSignatures directly on your tablet and increase customer satisfaction by completing the order from the lane or your customer’s driveway.

Keep Your Customers Informed

Increase customer loyalty and engagement by letting them see real-time status updates via their smart device as their vehicle moves through the repair process with Vehicle Tracker.

Request a Ride

Reduce customer wait times and transportation costs by requesting rides from trusted rideshare partners Uber and Lyft with Hailer directly from the tablet during check-in.

Elevate Customer Service

Contact Us and Let’s Explore Your Dealership’s Specific Needs

Request a Demo

Recent Insights

Women in Auto Retail. Progress and Challenges in 2025.

Women in Auto Retail: Progress and Challenges in 2025

The automotive dealership industry is making strides attracting more women to the workforce, but there's still a significant gap between...
3 Min ReadOct 24CDK Global
C D K CONNECT 2025 Dealer Success Strategies Breakout Sessions and On Demand Access.

CDK CONNECT 2025: Dealer Success Strategies, Breakout Sessions and On-Demand Access

What’s CDK CONNECT?CDK CONNECT is CDK’s annual virtual event designed to equip dealers with the latest industry insights, technology updates...
5 Min ReadOct 22CDK Global
Three Ways To Make F and I Wait Times Productive.

3 Ways To Make F&I Wait Times Productive

Time is a resource car dealerships can't afford to waste. CDK's research consistently shows that excessive time at the dealership...
3 Min ReadOct 20CDK Global
How Benzel Busch Delivers a Seamless Personalized Experience With C D K.

How Benzel-Busch Delivers a Seamless, Personalized Experience With CDK

At Benzel-Busch Motor Car, automotive excellence isn’t just a mission. It’s a legacy. Spanning four generations in the car business,...
3 Min ReadOct 15CDK Global
A I and Vehicle Research. The Disadvantages of A I Informed Car Shoppers.

AI and Vehicle Research: The Disadvantages of AI-Informed Car Shoppers

Car shoppers are increasingly turning to AI to guide their research across financing, timing and vehicle selection. Salesforce data shows that...
4 Min ReadOct 8CDK Global
Hectic EV Rush Doesn't Hurt Buying Experience

Hectic EV Rush Doesn't Hurt Buying Experience

September saw a rush of buyers trying to snap up EVs before federal incentives expired, but the frenetic pace at...
2 Min ReadOct 1David Thomas
Twenty Twenty Five C D K Dealership Workplace Study.

Where Dealership Employees Stand During Uncertain Times

The automotive industry is often defined by inventory, margins and market shifts, but the real engine driving dealership success is...
1 Min ReadSep 24CDK Global
Three Ways Community Dealers Stand Apart.

3 Ways Community Dealers Stand Apart

The automotive retail industry is as diverse as any other in the United States. There are large, publicly traded operators...
3 Min ReadSep 23CDK Global
Unlocking Efficiency. Common Questions About the C D K Fundamentals Suite.

Unlocking Efficiency: Common Questions About the CDK Fundamentals Suite

In this ArticleWhat’s the CDK Fundamentals Suite? What’s Included in the Fundamentals Suite?How’s It Different From the CDK Foundations Suite?How Does...
3 Min ReadSep 22CDK Global
Driving and Moving you Forward, Smoothly. C D K’s Approach to Continuous Innovation.

Driving Forward, Smoothly: CDK’s Approach to Continuous Innovation

For over 50 years, CDK’s proven, reliable Dealer Management System has been the trusted backbone of dealership operations across North...
3 Min ReadSep 19CDK Global