CDK Service
With a focus on trust through transparency, CDK Service helps to drive more revenue for the service & parts departments, creating a consumer experience so exceptional, your customers won't go anywhere else.
Keep Customers Coming Back
75%
of customers who went elsewhere for service are willing to return for a better experience.
Source: CDK Service Shopper Research Study
Explore Benefits of Industry-Leading Service
Drive Additional Revenue
Improve profit and make selling additional services a breeze with state-of-the-art solutions and premier communications tools that transform your operation into a smooth, money-making machine.
Service Efficiency
Our single-system workflow puts all your Service tools in one place to eliminate lag time, avoid customer frustration and increase Service Ops efficiency so repairs roll in and out of your bays like clockwork.
Customer Satisfaction
Deliver a memorable customer service experience that exceeds their expectations throughout the entire process with less waiting, more transparency, faster approvals and a genuine personal connection.
CDK Service Features
We put cutting-edge technology to work for you with an effective and flexible toolbox to supercharge your Fixed Ops.
Online Service Appointments
Put your customers in control by letting them schedule service appointments online 24/7 on your website or from their mobile device for the ultimate in customer convenience.
Powerful Tablet Interface
Get customers engaged by greeting them at their vehicle with tablet in hand. Get the info you need and easily access vehicle histories with one touch through our tablet interface.
Streamlined Service Upsells
Use smart devices to streamline service upsells for more revenue by providing details about additional recommended service work, pricing, photos and videos that customers can approve from their mobile device.
Real-Time Communication Tools
Our real-time communication tools help you integrate your Service and Parts departments with email and text alerts, instant messaging and tracking dashboards that provide up-to-the-minute repair updates.
Make Your Technicians Better
Position Techs for success through telematics and diagnostic data with Connected Vehicle*. Identify high-probability service failures using advanced analytics with Predictive Service*.
*Predictive Service and Connected Vehicle available for specific OEMs
eSignature Captures
Speed up the write-up process by capturing eSignatures directly on your tablet and increase customer satisfaction by completing the order from the lane or your customer’s driveway.
Keep Your Customers Informed
Increase customer loyalty and engagement by letting them see real-time status updates via their smart device as their vehicle moves through the repair process with Vehicle Tracker.
Request a Ride
Reduce customer wait times and transportation costs by requesting rides from trusted rideshare partners Uber and Lyft with Hailer directly from the tablet during check-in.
Related Solutions
Contact Us and Let’s Explore Your Dealership’s Specific Needs
Recent Insights
Closing the Dealership Gender Gap
Ease of Purchase Score Hits Record High in August
The Test Drive’s Enduring Value for Dealers
Gen Z Workers at Dealerships Want a 401K and Feedback
Car Buyers Will Hit the Top of Their Budget
Car Sales: Shoppers Still Want a Needs Assessment
Three Misconceptions About Dealership Service Departments
Enthusiasm for Selling EVs Closely Tied to Geography
The 2024 CDK Automotive Retail Industry Trend Report
