CDK Service

Put cutting-edge technology to work for your dealership and streamline how your technicians work. With CDK Service, your team has the tools to run a profitable Service Department and create happier customers.

Optimize Service Operations

A single-system workflow puts all your dealership service tools in one place.

Boost Dealership Service Efficiency

Solutions that save valuable time, improve profits, and increase internal communication

Provide Better Customer Service

Give service customers a positive experience from start to finish. Less wait, more transparency.

Core CDK Service Components

Explore the core solutions built into our dealer-minded service package.

CDK Appointment

Make scheduling service easy. Customers can create appointments online, at any time and from anywhere. Quickly schedule service appointments for one store or the entire dealer group from a single BDC department. Turn your vehicle sales customers into customers for life by quickly scheduling their first service appointment the day they buy their car.

CDK Lane

CDK Lane works seamlessly with CDK Appointment and incorporates tablets in the Service lane to enhance customer greetings. Complete the write-up process with walk-around inspections, additional service recommendations, capture a digital signature on the work order, and save into Document Archiving.

CDK Inspect

CDK Inspect creates a better vehicle inspection process. It brings together the entire CDK Service solution to maximize Service efficiency and increase revenue by ensuring consistent completions of multipoint inspections.

CDK Service Features

We designed CDK Service to be an effective and flexible toolbox for your Fixed Ops department.

Online Service Appointments

Convenient 24/7 access keeps the customer in control. Your customers can schedule appointments on your website or from their mobile device, quickly and simply.

Powerful Tablet Interface

With tablet in hand, greet customers at their vehicle and get the info you need — easily and efficiently. Access vehicle histories and roll previously declined service items onto the repair order with one touch.

REQUEST A LYFT RIDE

For the ultimate in customer service, the new Hailer feature lets you request a Lyft ride from the tablet during the write-up process, offer the customer a token/credit for a return ride back to the dealership, and automatically add the cost of the Lyft ride to the repair order

Real-Time Communication Tools

Integrate your Service and Parts departments with email and text alerts, instant messaging, and easy-to-read tracking dashboards that provide up-to-the-minute repair order updates.

Streamlined Service Upsells

Provide your customers with details about additional recommended service work, including pricing, photos and videos. Customers can then approve or decline the work from their mobile device.

eSignature Captures

Easily complete the write-up process by capturing signatures directly on your tablet. Signed work orders are saved to the Document Archiving application on your CDK Drive DMS for easy access down the line.

Additional Workplace Tools

Powerful analytics help you monitor and refine service rep performance, while Service Pricing and CDK ePayments make transactions easier on staff and customers alike.

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