CDK Service

With a focus on trust through transparency, CDK Service helps to drive more revenue for the service & parts departments, creating a consumer experience so exceptional, your customers won't go anywhere else.

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Keep Customers Coming Back


of customers who went elsewhere for service are willing to return for a better experience.

Source: CDK Service Shopper Research Study

Explore Benefits of Industry-Leading Service

Drive Additional Revenue

Improve profit and make selling additional services a breeze with state-of-the-art solutions and premier communications tools that transform your operation into a smooth, money-making machine.

Service Efficiency

Our single-system workflow puts all your Service tools in one place to eliminate lag time, avoid customer frustration and increase Service Ops efficiency so repairs roll in and out of your bays like clockwork.

Customer Satisfaction

Deliver a memorable customer service experience that exceeds their expectations throughout the entire process with less waiting, more transparency, faster approvals and a genuine personal connection.

CDK Service Features

We put cutting-edge technology to work for you with an effective and flexible toolbox to supercharge your Fixed Ops.

Online Service Appointments

Put your customers in control by letting them schedule service appointments online 24/7 on your website or from their mobile device for the ultimate in customer convenience.

Powerful Tablet Interface

Get customers engaged by greeting them at their vehicle with tablet in hand. Get the info you need and easily access vehicle histories with one touch through our tablet interface.

Streamlined Service Upsells

Use smart devices to streamline service upsells for more revenue by providing details about additional recommended service work, pricing, photos and videos that customers can approve from their mobile device.

Real-Time Communication Tools

Our real-time communication tools help you integrate your Service and Parts departments with email and text alerts, instant messaging and tracking dashboards that provide up-to-the-minute repair updates.

Elevate Customer Service

Contact Us and Let’s Explore Your Dealership’s Specific Needs

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Recent Insights

Dealership Desking Tactics to Win Over Modern Buyers.

Dealership Desking Tactics to Win Over Modern Buyers

Today, the ideal desking process is built around the modern retail experience that includes the work a customer does online,...
3 Min ReadSep 19CDK Global
EV Confusion Carries On

EV Confusion Carries On

As automakers continue to churn out electric vehicles (EVs) to compete with Tesla, the share of EVs keeps building. Yet,...
2 Min ReadSep 12CDK Global
Talking About a Different EV Bubble

Talking About a Different EV Bubble

The elevation of electric vehicles (EVs) to the top of the automotive food chain has been taking its time. On...
3 Min ReadSep 12Barb Edson
Plug in Hybrids Remain a Solid Bridge to electric vehicles.

Plug-In Hybrids Remain a Solid Bridge to EVs

Electric vehicles (EVs) are here and more are coming to get the world to a zero-emission future. But the slow...
3 Min ReadSep 12David Thomas
Buying a Car Gets Only Slightly Easier in August.

Buying a Car Gets Only Slightly Easier in August

July saw some of the biggest drops ever in our monthly Ease of Purchase Survey. Buyers were frustrated across the...
3 Min ReadSep 5David Thomas
Avoid Top Online to In Store Modern Retail Mistakes.

Avoid Top Online-to-In-Store Modern Retail Mistakes

Are your sales managers and employees fumbling with buyers who prefer to do some of the purchase steps online? Or...
3 Min ReadSep 1CDK Global
Modern Retail Benefits Dealers and Puts Customers in the Driver’s Seat Faster

Modern Retail Benefits Dealers and Puts Customers in the Driver's Seat Faster

Buying a vehicle is a big deal. Even the most routine car sale requires a series of steps including research,...
4 Min ReadAug 30CDK Global
How an Automotive CRM Can Enhance the Customer Experience

How an Automotive CRM Can Enhance the Customer Experience

The journey to purchase a car is ever evolving, and the spotlight is shining bright on customer experience. Believe it...
3 Min ReadAug 21Jessie Hammonds
Dealers Aren't Speeding Up Sales

Dealers Aren’t Speeding Up Sales

For the past year, CDK Global has been surveying car buyers each month to gauge how easy the car buying...
3 Min ReadAug 17David Thomas
CDK Dealership Xperience: Made for a Fast-Moving World

CDK Dealership Xperience: Made for a Fast-Moving World

I was flipping through movies to watch recently and happened upon Ferris Bueller’s Day Off. And as I chuckled remembering...
4 Min ReadAug 11Brian MacDonald