New AI Features for Voice Connect

Benefits

AI Call Summaries: Review conversations in seconds with AI-generated call summaries. Instead of listening to entire recordings, your team can quickly understand the reason for the call, key discussion points, and any follow-up actions. This helps managers coach more effectively, improve customer service, and ensure opportunities aren't missed.

Keyword Search: Quickly search call recordings for specific words or phrases, such as "trade-in," "appointment," "pricing," or "competitor name." Keyword Search makes it easy to identify sales opportunities, monitor customer concerns, and uncover coaching moments without manually reviewing hours of recorded calls, helping your dealership respond faster and make more informed decisions.

Additional Information

CDK University Course
Voice Connect Analytics Help