AI Virtual Assistant (AIVA) for CRM

AIVA, CDK’s conversational AI solution, helps dealerships automate lead management with real-time text and email responses. Built directly into CDK CRM workflows, AIVA uses dealerships specific knowledge bank to deliver accurate responses, personalized customer communications and AI-powered insights that help drive a better car buying experience.

• Real-time AI-powered text and email responses for lead engagement
• AI-assisted lead management and follow-up workflows
• Dealership-specific knowledge bank to improve response quality and accuracy
• Personalized customer journeys with automation built directly into CRM workflows

• Respond to leads faster with automated, real-time communication
• Reduce manual follow-up tasks and increase team efficiency 
• Deliver more personalized and consistent customer communications
• Improve lead engagement with timely, knowledge-based responses

AIVA helps dealerships improve lead engagement and response efficiency with AI-powered text and email communications, automated follow-ups, and dealership-specific knowledge. Built directly into CDK CRM workflows, AIVA enables faster responses, more personalized customer interactions, and streamlined lead management.

This enhancement is one of many capabilities available within CDK CRM, designed to help dealerships manage leads, improve customer engagement, and streamline operations