Consumer Portal Now Supports CDK SimplePay Mobile Pay

The Consumer Portal helps keep customers connected throughout their service journey with access to repair order updates, inspection results, approved services and more. Now, dealerships using SimplePay can deliver a seamless payment experience. Customers can review repair order details, make secure mobile payments and access receipts from one convenient location.

• Customers can make secure mobile payments directly within the Consumer Portal using SimplePay
• Payment requests are now integrated into the customer service journey alongside repair order updates and approvals
• Downloadable payment receipts are available within the Consumer Portal for easy access and recordkeeping
• Customers can review repair order details, complete payments and access receipts from a single location

• Reduces pickup delays by enabling customers to pay securely before arriving at the dealership
• Creates a seamless digital experience by connecting service updates, approvals, payments and receipts in one place
• Improves customer convenience with 24/7 access to repair order information and payment records.
• Strengthens long-term engagement by providing ongoing access to service history and links to schedule future service appointments

Dealerships can now deliver a complete digital service experience by combining service updates, approvals, secure mobile payments, and payment receipts within the Consumer Portal. This seamless, self-service experience reduces pickup friction, improves customer convenience, and keeps customers engaged before, during, and after service completion.

This enhancement helps dealerships deliver a more seamless digital experience with CDK Service, from repair updates and approvals to payments and retention.