Recent Insights
Service Expectations of Luxury vs. Non-Luxury Owners
Luxury and non-luxury owners differ in service expectations, loyalty and satisfaction.
4 Min Read•Jun 17•CDK Global
The State of F&I at the Dealership 2026
The key trends impacting one of the most vital parts of any dealership.
2 Min Read•Jun 15•CDK Global
Pricing Transparency’s Impact on Car Dealership Operations
Increased scrutiny has led dealers to refocus on technology's role in retail.
5 Min Read•Jun 11•Namu Keys
Popular Car Prices Spike With Hybrid Sales
Pain at the pump influenced buying habits and transaction prices in May.
4 Min Read•Jun 9•David Thomas
Was May the Beginning of a Steadier Buying Experience?
Moving through the fourth year of the Ease of Purchase Scorecard, we’ve tracked both steady movement over months as well as one-off monthly spikes here and there. May indeed seems to be the recovery of one of those spikes. April’s Ease of Purchase score of 81% was historically low and fell from a solid 88% in March. It seems May has bounced back with a respectable 87% but it’s unknown if this is the beginning of consistent performance or just another spike.
4 Min Read•Jun 1•David Thomas
Understanding the Three R’s of Service Department Marketing
A clear framework for building loyalty, boosting profitability and strengthening your Service brand.
4 Min Read•May 28•CDK Global
AI vs. AIVA: What the Difference Means for Dealers and Developer Partners
Artificial intelligence shows up in many conversations across automotive retail today. Dealers hear about it in pricing tools, service recommendations and customer...
3 Min Read•May 18•Emily Ghioto
Video: How AI Helps Dealerships Overcome Sales Challenges
Artificial intelligence is quickly becoming a powerful differentiator for dealerships. In a panel discussion at CDK Live NADA 2026, industry...
2 Min Read•May 15•CDK Global
Vehicle Recalls Completed, Customers Retained: What Dealers Need To Know
For many franchised dealerships, recall visits are often viewed as a necessary operational burden — high volume, low margin and disconnected from long-term customer value. But according to our most recent Service Shopper 5.0 Study, recalls may be one of the most overlooked and powerful opportunities to drive customer retention, increase Service revenue, and strengthen long-term relationships.
4 Min Read•May 14•CDK Global
Document Management Mistakes That Could Cost Car Dealers $10,000
Nobody thinks about documents until they need them. And that's a problem.It happens in every department, every day. A Repair...
4 Min Read•May 12•CDK Global