Recent Insights
Hybrids Keep Popular Car Prices Higher
The spike in transaction prices last month carries on into June.
3 Min Read•Jul 8•David Thomas
Clean CRM Data Is the Key to More Car Sales
Clean, connected CRM data helps dealerships improve targeting, reduce wasted spend, and convert more car buyers.
4 Min Read•Jul 7•Mary Gou
Financial Unease Hits Car Buyers in June
June is typically a down month when it comes to the Ease of Purchase score, but this year it seemed clear that finances were the sore spot.
3 Min Read•Jul 1•David Thomas
How Dealerships Win With One Price in a Digital Retail World
One-price retailing helps dealerships build trust, ensure consistency and deliver faster, transparent buying experiences.
5 Min Read•Jun 24•Namu Keys
Service Expectations of Luxury vs. Non-Luxury Owners
Luxury and non-luxury owners differ in service expectations, loyalty and satisfaction.
4 Min Read•Jun 17•CDK Global
The State of F&I at the Dealership 2026
The key trends impacting one of the most vital parts of any dealership.
2 Min Read•Jun 15•CDK Global
Pricing Transparency’s Impact on Car Dealership Operations
Increased scrutiny has led dealers to refocus on technology's role in retail.
5 Min Read•Jun 11•Namu Keys
Popular Car Prices Spike With Hybrid Sales
Pain at the pump influenced buying habits and transaction prices in May.
4 Min Read•Jun 9•David Thomas
Was May the Beginning of a Steadier Buying Experience?
Moving through the fourth year of the Ease of Purchase Scorecard, we’ve tracked both steady movement over months as well as one-off monthly spikes here and there. May indeed seems to be the recovery of one of those spikes. April’s Ease of Purchase score of 81% was historically low and fell from a solid 88% in March. It seems May has bounced back with a respectable 87% but it’s unknown if this is the beginning of consistent performance or just another spike.
4 Min Read•Jun 1•David Thomas
Understanding the Three R’s of Service Department Marketing
A clear framework for building loyalty, boosting profitability and strengthening your Service brand.
4 Min Read•May 28•CDK Global