Recent Insights
Few Explanations for Low Ease of Purchase Score in August
Most steps in the purchase process were positive or flat but they didn’t move the main car buyer sentiment metric.
4 Min Read•Sep 1•David Thomas
2026 CDK Dealership Workplace Study: Satisfaction Remains High
New research highlights overall positivity at the dealership but uncovers one group at risk.
2 Min Read•Aug 31•CDK Global
How the Used EV Market Is Becoming a Dealership Opportunity
Existing EV owners, first-time drivers, and cost-conscious shoppers are all prospects for used electric inventory.
4 Min Read•Aug 28•CDK Global
The Battle Between Transparency and Buyers’ Desire to Haggle
Everyone wants the best deal but negotiating is still an expectation car dealers need to account for.
3 Min Read•Aug 24•CDK Global
Dealership Analytics: How Better Questions Drive Better Decisions
It may be time to start rethinking how you look at your store’s data.
3 Min Read•Aug 17•DeJuan Mahome
How Dealers Can Prevent Online Credit Check Hesitation
Car shoppers more willing to share some data online but not all.
5 Min Read•Aug 14•CDK Global
Evaluate AI for Dealerships: Focus on Outcomes, Not Features
The AI conversation has changed. Has your evaluation process?
3 Min Read•Aug 12•Emily Ghioto
Truck Prices Drop as Incentives Spike in July
Bestselling car and truck transaction prices see some relief.
4 Min Read•Aug 10•David Thomas
What’s the Most Attractive Type of Car Incentive?
Don’t be surprised when car buyers actually want to negotiate.
2 Min Read•Aug 7•David Thomas
Phishing Has Evolved: How Cybercriminals Are Using AI and How You Can Fight Back
Hear from our Chief Information Security Officer on how to prep against today’s cyber threats.
2 Min Read•Aug 4•Sergey Tsygalnitsky