Artificial Intelligence for the Front Office
With multiple systems and workflows involved, selling a car is complicated. AI is rapidly changing the automotive retail landscape, and CDK integrates AI seamlessly and responsibly to enhance existing workflows — including the Front Office.
Increased Efficiency
Free up your staff for high-value tasks and enable your Sales teams to be more productive.
Simplified Lead Management
Streamline the process of identifying, qualifying and following up on leads, while increasing conversion opportunities.
Enjoyable Customer Experience
Give customers quick, personalized, relevant responses to their inquiries — regardless of the time of day or how busy the dealership is.
AI-Powered CRM Helps McGovern Auto Flourish
Hear how we helped improve their business. Then see what we can do for you.
We’ve seen the percentages that we want — closing percentages, appointments-set percentages — go up.
Drive Front Office Efficiencies with AI
AIVA (Artificial Intelligence Virtual Assistant)
Helps dealers provide quick, personalized, conversational responses to consumers in real time for an enjoyable consumer experience and provides a consistent, automated lead follow-up process.
AI-Assisted Equity Mining
Predictive modeling provides dealers a marketing list of opportunities with a scoring model of propensity to buy based on multiple data points and customer-specific purchase cycles.
Streamlined Customer Data
Combine customer information across multiple systems through machine learning, improving data hygiene and forming a more complete picture of your customers.
F&I Predictive Forms
Use data from past deals to suggest forms to use for similar deals in the future.
Recent Insights
Gen Z’s Preferences in the F&I Office in 2025
Auto Loan Interest Tax Deduction in 2025: What Dealers Need To Know
Why Predictive AI Is Crucial for Used Car Inventory in 2025
The CDK Service Shopper 5.0 Study Is Here
Most Steps in the Car-Buying Process Improved in October
Why “Real-Time” Data Isn’t Always the Right Answer for Dealers
Women in Auto Retail: Progress and Challenges in 2025
CDK CONNECT 2025: Dealer Success Strategies, Breakout Sessions and On-Demand Access
3 Ways To Make F&I Wait Times Productive
