Artificial Intelligence for the Front Office

With multiple systems and workflows involved, selling a car is complicated. AI is rapidly changing the automotive retail landscape, and CDK integrates AI seamlessly and responsibly to enhance existing workflows — including the Front Office.

graphic representation of AI

Increased Efficiency

Free up your staff for high-value tasks and enable your Sales teams to be more productive.

Simplified Lead Management

Streamline the process of identifying, qualifying and following up on leads, while increasing conversion opportunities.

Enjoyable Customer Experience

Give customers quick, personalized, relevant responses to their inquiries — regardless of the time of day or how busy the dealership is.

Play Video

AI-Powered CRM Helps McGovern Auto Flourish

Hear how we helped improve their business. Then see what we can do for you.

Request a Demo
"

We’ve seen the percentages that we want — closing percentages, appointments-set percentages — go up.

"
Regional VP • Zak Casey, McGovern Auto Group

Drive Front Office Efficiencies with AI

AIVA (Artificial Intelligence Virtual Assistant)

Helps dealers provide quick, personalized, conversational responses to consumers in real time for an enjoyable consumer experience and provides a consistent, automated lead follow-up process.

AI-Assisted Equity Mining

Predictive modeling provides dealers a marketing list of opportunities with a scoring model of propensity to buy based on multiple data points and customer-specific purchase cycles.

Streamlined Customer Data

Combine customer information across multiple systems through machine learning, improving data hygiene and forming a more complete picture of your customers.

F&I Predictive Forms

Use data from past deals to suggest forms to use for similar deals in the future.

Recent Insights

C D K CONNECT 2025 Dealer Success Strategies Breakout Sessions and On Demand Access.

CDK CONNECT 2025: Dealer Success Strategies, Breakout Sessions and On-Demand Access

What’s CDK CONNECT?CDK CONNECT is CDK’s annual virtual event designed to equip dealers with the latest industry insights, technology updates...
5 Min ReadOct 22CDK Global
Three Ways To Make F and I Wait Times Productive.

3 Ways To Make F&I Wait Times Productive

Time is a resource car dealerships can't afford to waste. CDK's research consistently shows that excessive time at the dealership...
3 Min ReadOct 20CDK Global
How Benzel Busch Delivers a Seamless Personalized Experience With C D K.

How Benzel-Busch Delivers a Seamless, Personalized Experience With CDK

At Benzel-Busch Motor Car, automotive excellence isn’t just a mission. It’s a legacy. Spanning four generations in the car business,...
3 Min ReadOct 15CDK Global
A I and Vehicle Research. The Disadvantages of A I Informed Car Shoppers.

AI and Vehicle Research: The Disadvantages of AI-Informed Car Shoppers

Car shoppers are increasingly turning to AI to guide their research across financing, timing and vehicle selection. Salesforce data shows that...
4 Min ReadOct 8CDK Global
Hectic EV Rush Doesn't Hurt Buying Experience

Hectic EV Rush Doesn't Hurt Buying Experience

September saw a rush of buyers trying to snap up EVs before federal incentives expired, but the frenetic pace at...
2 Min ReadOct 1David Thomas
Twenty Twenty Five C D K Dealership Workplace Study.

Where Dealership Employees Stand During Uncertain Times

The automotive industry is often defined by inventory, margins and market shifts, but the real engine driving dealership success is...
1 Min ReadSep 24CDK Global
Three Ways Community Dealers Stand Apart.

3 Ways Community Dealers Stand Apart

The automotive retail industry is as diverse as any other in the United States. There are large, publicly traded operators...
3 Min ReadSep 23CDK Global
Unlocking Efficiency. Common Questions About the C D K Fundamentals Suite.

Unlocking Efficiency: Common Questions About the CDK Fundamentals Suite

In this ArticleWhat’s the CDK Fundamentals Suite? What’s Included in the Fundamentals Suite?How’s It Different From the CDK Foundations Suite?How Does...
3 Min ReadSep 22CDK Global
Driving and Moving you Forward, Smoothly. C D K’s Approach to Continuous Innovation.

Driving Forward, Smoothly: CDK’s Approach to Continuous Innovation

For over 50 years, CDK’s proven, reliable Dealer Management System has been the trusted backbone of dealership operations across North...
3 Min ReadSep 19CDK Global
2025 F and I Shopper Study.

New Report Shows Shifts in F&I Trust

The F&I process remains a critical touchpoint in the car-buying journey. It’s one that can either enhance the customer experience...
1 Min ReadSep 17CDK Global