Artificial Intelligence for the Front Office
With multiple systems and workflows involved, selling a car is complicated. AI is rapidly changing the automotive retail landscape, and CDK integrates AI seamlessly and responsibly to enhance existing workflows — including the Front Office.
Increased Efficiency
Free up your staff for high-value tasks and enable your Sales teams to be more productive.
Simplified Lead Management
Streamline the process of identifying, qualifying and following up on leads, while increasing conversion opportunities.
Enjoyable Customer Experience
Give customers quick, personalized, relevant responses to their inquiries — regardless of the time of day or how busy the dealership is.
AI-Powered CRM Helps McGovern Auto Flourish
Hear how we helped improve their business. Then see what we can do for you.
We’ve seen the percentages that we want — closing percentages, appointments-set percentages — go up.
Drive Front Office Efficiencies with AI
AIVA (Artificial Intelligence Virtual Assistant)
Helps dealers provide quick, personalized, conversational responses to consumers in real time for an enjoyable consumer experience and provides a consistent, automated lead follow-up process.
AI-Assisted Equity Mining
Predictive modeling provides dealers a marketing list of opportunities with a scoring model of propensity to buy based on multiple data points and customer-specific purchase cycles.
Streamlined Customer Data
Combine customer information across multiple systems through machine learning, improving data hygiene and forming a more complete picture of your customers.
F&I Predictive Forms
Use data from past deals to suggest forms to use for similar deals in the future.
Recent Insights
Converting Used Car Buyers to New
Car Buyer Rush Leaves Mixed Results at the Dealership
How Machine Learning Helps Dealerships Price and Manage Inventory
How Dealership Tech Training Improves Vehicle Delivery Experience and Customer Satisfaction
Are Dealers Moving to Where the Car Sales Are?
Consultants Help Dealers Identify Improvements To Increase Efficiency and Profit
Leasing's New Life as Monthly Payments Get Squeezed
CDK Research Uncovers the Truth About EV Ownership in 2025
4 Requirements for Modern Dealer Appraisal Software in 2025
