Fixed Operations>Service

Easier Scheduling With AIVA Chat

July 15, 2026

AIVA Desktop

Keep your Service schedule optimized with AIVA chat, our AI-powered virtual assistant that can book, confirm, modify or cancel appointments — no staff intervention required. Free up your team while delivering a seamless, responsive customer experience 24/7.

Benefits

  • Schedules appointments 24/7/365
  • Modifies, confirms and cancels appointments in real time
  • Doesn’t put customers on hold
  • Utilizes existing appointment capacities
  • AIVA Chat can be placed on any page of your website

Recent Product Updates

FQR screenshot

CRM

First Quality Response: Smarter First Impressions

First quality response helps ensure every lead receives messaging tailored to their unique inquiry. Whether the customer is asking about...
Jul 15Variable Operations
toyota UI

Service

Deliver a Smarter Toyota Service Experience

CDK’s enhanced Toyota Appointment integration directly connects Toyota vehicle data into scheduling for more accurate, informed appointments from the start. By...
Jul 15Fixed Operations
journal entry screen shot

Foundations Suite

Transforming Your Dealership Accounting Experience

The transformed Accounting experience simplifies workflows, reduces errors, speeds up task completion, ensures easy access to documents, scales with your...
Jul 15Business Office
transaction report

SimplePay

Run Customized Reports for SimplePay Transactions

The Transaction Report provides various filtering options available, including Date, Store, Customer, Line of Service, Payment Method and Status. Benefits ...
Jul 15Business Office
crm video

CRM

CRM Video: Reach More Customers With Less Effort

CRM Video is now more tightly integrated into your CRM workflow, making it easier to send personalized video messages, track...
Jul 15Variable Operations
pencil on tablet

Digital Retail

Quick Quote: Faster Quotes, Better Deal Presentations

Create payment quotes and worksheets in seconds—even without a customer profile. New deal comparison capabilities let you present multiple vehicles...
Jul 15Variable Operations
eSign

F&I

Redesigned eSign: Faster, More Flexible Digital Signing

Enhancements to the eSign experience deliver faster load times, streamlined workflows and expanded signature capture options. Flexible signature settings help...
Jul 15Variable Operations
reconditioning

Vehicle Inventory Suite

Granular Reconditioning Cost Estimations

Capture reconditioning costs with greater precision using line-item cost estimates for parts, labor and repairs. Dealers gain better visibility into...
Jul 15Inventory
Appraisal offer sheet screen shot

Vehicle Inventory Suite

Improved Appraisal Offer Sheet

This overhaul to the Customer Offer Sheet provides dealers with better tools for negotiating with customers when justifying their ACV...
Jul 15Inventory
UX screenshot

Vehicle Inventory Suite

Inventory and Appraisal Dashboard Experience Updates

Based on dealer feedback, we’ve worked extensively with the UX team to drastically improve the Owned Inventory and Appraisal Dashboards...
Jul 15Inventory
Have Questions?
We have answers. Get in touch today and we'll get them to you.
Contact Us