Fixed Operations>Service
Consumer Portal Enhancements That Drive Loyalty
July 15, 2026
Your customers stay connected even after the repair is complete. With the consumer portal, they can review repair details, photos, MPIs and videos any time after the repair order is closed — and easily book their next Service appointment using the same familiar link.
Benefits
The consumer portal keeps working after repairs are complete. Customers can review inspections, see past recommendations, and book their next service anytime.
- Post‑Repair Access: Turns the portal into a customer-facing digital service record, and not just a repair status tracker
- Improves Customer Retention and Loyalty: Gives customers a transparent, easy to access record of appointment details
- Reduces Advisor and Call Center Load: Cuts down on inbound appointment booking traffic so your team can stay focused on other tasks
- Keeps Customers in Your Ecosystem: Helps protect Service revenue and reduces churn to competitors
Recent Product Updates
CRM
CDK CRM Enhances Reporting Flexibility With Report Builder
With Report Builder, dealers can quickly access and modify their data using report templates that contain customizable columns from the...
Sep 18•Variable Operations
Digital Retail
Edit Deals Directly From the Digital Presentation Screen
Make real-time deal adjustments without leaving the digital presentation experience. Sales teams can update pricing, products or fees on the...
Sep 18•Variable Operations
CRM
CDK CRM Enhances Customer Communication With AI Writing Assistant
With a cleaner, more intuitive email experience, AI Writing Assistant is built directly into CDK CRM to take the pressure...
Sep 18•Variable Operations
Vehicle Inventory Suite
Vehicle History for Appraisal Records Within the CDK Vehicle Inventory Suite
The Vehicle Inventory Suite now extends the History tab to appraisal vehicle records, giving users greater visibility into changes made...
Sep 18•Inventory
Vehicle Inventory Suite
View Open ROs From the CDK Vehicle Inventory Suite Dashboard
The Vehicle Inventory Suite gives dealers greater visibility into open repair orders directly from the New and Used Inventory Dashboards....
Sep 18•Inventory
Vehicle Inventory Suite
Truth in Pricing Compliance Within CDK Vehicle Inventory Suite
Vehicle Inventory Suite helps dealers support truth in pricing requirements by identifying non-negotiable dealer fees and vehicle add-on costs that...
Sep 18•Inventory
Parts
CDK Service Introduces Quality-Rated Parts Options for Service Approvals
Offer your customer service quotes with multiple quality‑rated part options. Dealers can now define the choices, such as OEM, aftermarket...
Sep 18•Fixed Operations
Consumer Portal Now Supports CDK SimplePay Mobile Pay
The Consumer Portal helps keep customers connected throughout their service journey with access to repair order updates, inspection results, approved...
Sep 18•Fixed Operations
Service
Reduce Transportation Costs With Hailer Rideshare Integration
Provide reliable customer transportation without the costs and liabilities of loaners and shuttles. Hailer rideshare integration offers an easy, scalable...
Sep 18•Fixed Operations
Fixed Operations Suite
CDK Service Introduces Predictive Service With Generative AI Insights
Predictive Service analyzes millions of repair records and vehicle-specific factors to flag potential failures, so Technicians can take proactive action,...
Sep 18•Fixed Operations
Have
Questions?
We have answers. Get in touch today and we'll get them to you.
Contact Us