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Dealership-Wide>Network & Communication Services

New AI Features for CDK Voice Connect

August 12, 2026

UI Screen Shot

CDK Voice Connect now includes AI-powered Call Summaries and Keyword Search, giving dealerships faster access to insights from recorded customer conversations. These enhancements help teams review calls more efficiently and identify customer opportunities without manually listening to recordings.

What's New

  • Added AI-generated call summaries for recorded conversations.
  • Added keyword search across call recordings.
  • Enabled faster identification of call topics and follow-up actions
  • Simplified access to insights from recorded customer interactions.

How This Helps Car Dealers

  • Review call outcomes without listening to full recordings.
  • Identify sales opportunities using keyword-based call searches.
  • Monitor customer concerns and trending conversation topics.
  • Support coaching and performance improvement with call insights.
  • Save time analyzing recorded conversations and responding to customer needs.

Key Takeaways

Voice Connect now includes AI-generated Call Summaries and Keyword Search, enabling dealership teams to quickly review recorded conversations, identify key topics, and uncover sales and service opportunities without manually listening to calls.

Learn More About CDK Solutions

CDK Voice Connect helps dealerships manage inbound and outbound customer communications with intelligent call routing, analytics, and AI-powered conversation insights.

Additional Information

CDK University Course
Voice Connect Analytics Help

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