CDK Voice Connect

Unify your dealership communications and gain a competitive edge. From phone calls to instant messaging, CDK Voice Connect equips your team with the communication tools to succeed.

Request A Demo
Play Video

Better Connection

Start Transactions Right

Get the information you need before you even pick up the phone with Voice Connect. Our quick customer read-outs, Call Pops, help set you up for success prior to the call so you make the most of the call.

Engage Customers

With Voice Connect, you’ll understand your customers’ needs and have key information in front of you so you’re ready to turn a conversation into a closed deal and engage your customers in a new way.

Optimize Operations

Foster greater collaboration across different departments with the intuitive suite of tools in Voice Connect to optimize your operations and create a stronger dealership.

Connect Where It Matters

Voice Connect maximizes calls for a more productive and superior customer interaction.

Integrated Communications

Connect your team and your customers through a powerful suite of tools including integrated communications with Call Pops, Presence, IM, voice, video and desktop sharing.

Receptionist Console

Turn your first point of contact into a business driver. Voice Connect’s intuitive receptionist console makes it easy to relay calls to the right departments with the right information.

Detailed Customer View

Get a top-down view of your customers’ purchase, service and transaction history. With Voice Connect, business-critical customer information is always available in an instant.

Collaborative Tools & IM

Create synergy across all departments with Voice Connect, a robust messaging and collaboration toolkit. See who’s available (Presence) and chat for quick communication (IM) to connect with your team.

Phone As a Service

Choose a device that’s right for your dealership and your employees with CDK NextPhone, a device as a service model that gives you greater flexibility and a lower costs map.

Salesperson talking on phone

Do More With Voice Connect

Most people will still call your dealership to inquire about a vehicle, schedule a Service appointment, or set up a test drive. Our integrated communications solutions help your dealership connect and communicate the way the customer wants.

Start Connecting Now

Contact Us and Let’s Examine Your Dealership’s Specific Needs

Request a Demo

Recent Insights

A I and Vehicle Research. The Disadvantages of A I Informed Car Shoppers.

AI and Vehicle Research: The Disadvantages of AI-Informed Car Shoppers

Car shoppers are increasingly turning to AI to guide their research across financing, timing and vehicle selection. Salesforce data shows that...
4 Min ReadOct 8CDK Global
Hectic EV Rush Doesn't Hurt Buying Experience

Hectic EV Rush Doesn't Hurt Buying Experience

September saw a rush of buyers trying to snap up EVs before federal incentives expired, but the frenetic pace at...
2 Min ReadOct 1David Thomas
Twenty Twenty Five C D K Dealership Workplace Study.

Where Dealership Employees Stand During Uncertain Times

The automotive industry is often defined by inventory, margins and market shifts, but the real engine driving dealership success is...
1 Min ReadSep 24CDK Global
Three Ways Community Dealers Stand Apart.

3 Ways Community Dealers Stand Apart

The automotive retail industry is as diverse as any other in the United States. There are large, publicly traded operators...
3 Min ReadSep 23CDK Global
Unlocking Efficiency. Common Questions About the C D K Fundamentals Suite.

Unlocking Efficiency: Common Questions About the CDK Fundamentals Suite

In this ArticleWhat’s the CDK Fundamentals Suite? What’s Included in the Fundamentals Suite?How’s It Different From the CDK Foundations Suite?How Does...
3 Min ReadSep 22CDK Global
Driving and Moving you Forward, Smoothly. C D K’s Approach to Continuous Innovation.

Driving Forward, Smoothly: CDK’s Approach to Continuous Innovation

For over 50 years, CDK’s proven, reliable Dealer Management System has been the trusted backbone of dealership operations across North...
3 Min ReadSep 19CDK Global
2025 F and I Shopper Study.

New Report Shows Shifts in F&I Trust

The F&I process remains a critical touchpoint in the car-buying journey. It’s one that can either enhance the customer experience...
1 Min ReadSep 17CDK Global
Four Ways Data Is Reshaping Dealership Inventory Strategy.

4 Ways Data Is Reshaping Dealership Inventory Strategy

Today’s fast-moving automotive marketplace is shaped by seasonal fluctuations, evolving electrification policies, changing tax laws, and often fickle consumer preferences....
3 Min ReadSep 16CDK Global
Dealership Customer Satisfaction Formula. What Car Shoppers Value the Most.

Dealership Customer Satisfaction Formula: What Car Shoppers Value the Most

CDK conducts several annual research studies to better understand the state of automotive dealerships from the perspectives of Sales, Service,...
3 Min ReadSep 16CDK Global
Converting Used Car Buyers to New.

Converting Used Car Buyers to New

It happens every day: A customer shows up on your lot with a saved listing for a specific pre-owned vehicle....
4 Min ReadSep 4CDK Global