Improved Call Recording Management Within CDK Voice Connect

When multiple recordings are available for the same call leg, the longest recording is shown first, making it easier to quickly access the most complete conversation while keeping additional recordings available for review.

• Call recordings are now prioritized by length when multiple recordings exist for the same call leg
• Additional recordings remain available for review when needed
• Internal employee calls can now be excluded from recording
• Improved recording management helps users focus on customer-facing interactions

• Access the most complete call recording more quickly
• Spend less time searching through multiple recordings for the same call
• Reduce unnecessary recordings by excluding internal employee conversations
• Focus recording storage and review efforts on customer interactions that matter most

New enhancements in CDK Voice Connect make call recordings easier to manage by prioritizing the most complete recording for review. This gives dealerships the option to exclude internal employee calls from recording.

This enhancement is one of many capabilities available within CDK Voice Connect, designed to provide dealerships real-time visibility and performance analytics to deliver consistent, trusted experiences that keep customers coming back and competitors behind you.