3 Min Read • January 4, 2023
Boost Employee Retention And Customer Experience With AI Voice Assistants For Dealerships
Artificial intelligence (AI) has posed a long-standing threat to jobs. But what if employees have the wrong impression of AI's potential? What if AI could improve employee satisfaction which in turn helps them deliver a better customer experience?
Dealership employees are often bogged down with mundane and repetitive tasks, like answering the same frequently asked questions while also dealing with a never-ending line of calls from frustrated customers. Imagine for a moment that an AI Virtual Assistant took over common, repetitive tasks, like scheduling Service appointments or checking the status of a Parts order, freeing up your staff to focus on building stronger customer relationships. When done right, these AI Virtual Assistants, also known as voice assistants, can provide the quick and personalized experiences consumers want while alleviating the stress of your staff. In fact, 68% of dealers using artificial intelligence have already felt a positive impact. The ongoing interest in implementing AI within the dealership is not an accident and is rapidly becoming a key to improving dealership success and staying ahead of the competition.
Free Up Your Staff With AI-Powered Virtual Assistants
Since the pandemic, dealerships have had difficulty keeping talented people on staff, leading to high turnover rates. Artificial intelligence and recognition technology can be used to streamline processes and handle monotonous tasks, giving employees more time to concentrate on developing lasting customer relationships. As a matter of fact,61% of workers say that adoption of AI in the workplace led to a boost in productivity. Implementing AI in your dealership's workflows can lead to better employee engagement and an improved customer experience.
Create a Personalized Customer Experience With AI
Your customers want to be able to connect 24/7/365, but this can present a challenge. Modernizing your dealership's workflows is essential for retaining current customers and attracting new ones.
AI voice assistants can provide dealerships with the competitive edge they need to succeed. Product and pricing alone are not enough; providing a positive customer experience is a fundamental requirement for success. According to Invoca’s 2022 buyer experience report, 76% of consumers will stop doing business with you after just one bad experience. When it comes to keeping and gaining new customers, trust is crucial. Dealers need to offer a more proactive and individualized service that promotes greater customer happiness and loyalty. Combining the correct AI technology with customer-focused methods gives dealers a way to deliver the experience consumers want.
Ensure Dealership Success With AI Virtual Assistants
AI will soon become an integral part of dealership operations. Delegating routine tasks to digital voice assistants can give your dealership the potential to increase productivity and customer happiness while also boosting employee morale and retention.
CDK Global is excited to announce our new AI virtual assistant will be available later this year! Click here to see a sneak peek.