Automotive Contact Center Services

Dealership Contact Center Services

Every call, lead and follow-up matters. Professionally trained representatives act as an extension of your dealership, handling inbound and outbound communications, setting appointments, and capturing key details within your CRM and scheduling tools.

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How CDK Contact Center Works for Your Dealership

CDK Contact Center is designed to support your dealership with consistent execution, experienced representatives and processes that help drive results.

An Extension of Your Team

Representatives act as a seamless extension of your dealership by handling customer interactions with professionalism and consistency that reflects your brand.

Always-On Support

Stay responsive across inbound and outbound communications with flexible coverage for overflow, peak times and after-hours needs.

Built to Drive Results

Proven processes and trained representatives help support appointment setting, improve retention and create campaigns to uncover new opportunities across your dealership.

Support at Scale

With professionally trained representatives and proven processes, CDK Contact Center helps dealerships manage high-volume customer communication with consistency and confidence.

6M+

inbound and outbound calls handled each year*

Source: CDK Dialer Database

Here’s How We Help

From lead follow-up to service retention, CDK Contact Center helps your dealership stay consistent, responsive, and ready to act.

Capture More Opportunities

Follow up on unsold showroom, internet and phone leads to gather details, answer questions and help bring customers back into the dealership.

Keep Calls Moving

Support inbound Sales and Service calls, including overflow and after-hours coverage, so every customer receives a timely response.

Strengthen Customer Satisfaction

Identify potential CSI concerns after delivery or Service visits and alert your team so issues can be addressed early.

Drive Service Retention

Reconnect with customers through Service marketing calls for declined services, missed appointments and maintenance reminders.

Turn Service Into Sales Opportunities

Use equity triggers to reach customers at key moments and convert Service visits into Sales conversations.

Extend Your Reach

Support outreach with targeted email and direct mail campaigns that reinforce your message and drive action.

Extend Your Team

CDK Contact Center helps your dealership stay responsive across Sales and Service, while giving your team more time to focus on the customers in front of them.

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