First Quality Response: Smarter First Impressions
July 15, 2026
First quality response helps ensure every lead receives messaging tailored to their unique inquiry. Whether the customer is asking about financing, a trade-in or a specific vehicle, responses are aligned to the context of the conversation to create a more relevant and engaging experience.
Benefits
- Tailor messaging to the customer's specific inquiry
- Increase engagement with more personalized communications
- Improve consistency across lead response workflows
- Reduce manual effort for Sales and BDC teams
- Create stronger first impressions that help drive conversations forward
Recent Product Updates
Service
Deliver a Smarter Toyota Service Experience
CDK’s enhanced Toyota Appointment integration directly connects Toyota vehicle data into scheduling for more accurate, informed appointments from the start.
By...
Jul 15•Fixed Operations
Foundations Suite
Transforming Your Dealership Accounting Experience
The transformed Accounting experience simplifies workflows, reduces errors, speeds up task completion, ensures easy access to documents, scales with your...
Jul 15•Business Office
SimplePay
Run Customized Reports for SimplePay Transactions
The Transaction Report provides various filtering options available, including Date, Store, Customer, Line of Service, Payment Method and Status.
Benefits
...
Jul 15•Business Office
CRM
CRM Video: Reach More Customers With Less Effort
CRM Video is now more tightly integrated into your CRM workflow, making it easier to send personalized video messages, track...
Jul 15•Variable Operations
Digital Retail
Quick Quote: Faster Quotes, Better Deal Presentations
Create payment quotes and worksheets in seconds—even without a customer profile. New deal comparison capabilities let you present multiple vehicles...
Jul 15•Variable Operations
F&I
Redesigned eSign: Faster, More Flexible Digital Signing
Enhancements to the eSign experience deliver faster load times, streamlined workflows and expanded signature capture options. Flexible signature settings help...
Jul 15•Variable Operations
Vehicle Inventory Suite
Granular Reconditioning Cost Estimations
Capture reconditioning costs with greater precision using line-item cost estimates for parts, labor and repairs. Dealers gain better visibility into...
Jul 15•Inventory
Vehicle Inventory Suite
Improved Appraisal Offer Sheet
This overhaul to the Customer Offer Sheet provides dealers with better tools for negotiating with customers when justifying their ACV...
Jul 15•Inventory
Vehicle Inventory Suite
Inventory and Appraisal Dashboard Experience Updates
Based on dealer feedback, we’ve worked extensively with the UX team to drastically improve the Owned Inventory and Appraisal Dashboards...
Jul 15•Inventory
Service
CDK Scheduler Is Now Certified by Honda
Honda has certified CDK Appointment Scheduling to help dealers deliver seamless Service experiences across HondaLink,® AcuraLink® and dealer websites.
This end-to-end...
Jul 15•Fixed Operations
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