Variable Operations>CRM

CRM Video: Reach More Customers With Less Effort

July 15, 2026

crm video

CRM Video is now more tightly integrated into your CRM workflow, making it easier to send personalized video messages, track engagement and manage customer communications from one place. The result is a more efficient sales process and a more connected customer experience.

Benefits

  • Increase customer engagement with personalized video outreach
  • Save time by eliminating manual app switching and duplicate work
  • Manage text and video communication from a single workflow
  • Gain greater visibility into customer interactions and follow-up activity
  • Keep Sales teams focused on selling instead of managing tools

Recent Product Updates

FQR screenshot

CRM

First Quality Response: Smarter First Impressions

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toyota UI

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Transforming Your Dealership Accounting Experience

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Run Customized Reports for SimplePay Transactions

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Digital Retail

Quick Quote: Faster Quotes, Better Deal Presentations

Create payment quotes and worksheets in seconds—even without a customer profile. New deal comparison capabilities let you present multiple vehicles...
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eSign

F&I

Redesigned eSign: Faster, More Flexible Digital Signing

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reconditioning

Vehicle Inventory Suite

Granular Reconditioning Cost Estimations

Capture reconditioning costs with greater precision using line-item cost estimates for parts, labor and repairs. Dealers gain better visibility into...
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Vehicle Inventory Suite

Improved Appraisal Offer Sheet

This overhaul to the Customer Offer Sheet provides dealers with better tools for negotiating with customers when justifying their ACV...
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Vehicle Inventory Suite

Inventory and Appraisal Dashboard Experience Updates

Based on dealer feedback, we’ve worked extensively with the UX team to drastically improve the Owned Inventory and Appraisal Dashboards...
Jul 15Inventory
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Service

CDK Scheduler Is Now Certified by Honda

Honda has certified CDK Appointment Scheduling to help dealers deliver seamless Service experiences across HondaLink,® AcuraLink® and dealer websites. This end-to-end...
Jul 15Fixed Operations
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