CRM Video: Reach More Customers With Less Effort
July 15, 2026

CRM Video is now more tightly integrated into your CRM workflow, making it easier to send personalized video messages, track engagement and manage customer communications from one place. The result is a more efficient sales process and a more connected customer experience.
Benefits
- Increase customer engagement with personalized video outreach
- Save time by eliminating manual app switching and duplicate work
- Manage text and video communication from a single workflow
- Gain greater visibility into customer interactions and follow-up activity
- Keep Sales teams focused on selling instead of managing tools
Recent Product Updates

CRM
First Quality Response: Smarter First Impressions
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Jul 15•Variable Operations

Service
Deliver a Smarter Toyota Service Experience
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By...
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Foundations Suite
Transforming Your Dealership Accounting Experience
The transformed Accounting experience simplifies workflows, reduces errors, speeds up task completion, ensures easy access to documents, scales with your...
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SimplePay
Run Customized Reports for SimplePay Transactions
The Transaction Report provides various filtering options available, including Date, Store, Customer, Line of Service, Payment Method and Status.
Benefits
...
Jul 15•Business Office

Digital Retail
Quick Quote: Faster Quotes, Better Deal Presentations
Create payment quotes and worksheets in seconds—even without a customer profile. New deal comparison capabilities let you present multiple vehicles...
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F&I
Redesigned eSign: Faster, More Flexible Digital Signing
Enhancements to the eSign experience deliver faster load times, streamlined workflows and expanded signature capture options. Flexible signature settings help...
Jul 15•Variable Operations

Vehicle Inventory Suite
Granular Reconditioning Cost Estimations
Capture reconditioning costs with greater precision using line-item cost estimates for parts, labor and repairs. Dealers gain better visibility into...
Jul 15•Inventory

Vehicle Inventory Suite
Improved Appraisal Offer Sheet
This overhaul to the Customer Offer Sheet provides dealers with better tools for negotiating with customers when justifying their ACV...
Jul 15•Inventory

Vehicle Inventory Suite
Inventory and Appraisal Dashboard Experience Updates
Based on dealer feedback, we’ve worked extensively with the UX team to drastically improve the Owned Inventory and Appraisal Dashboards...
Jul 15•Inventory

Service
CDK Scheduler Is Now Certified by Honda
Honda has certified CDK Appointment Scheduling to help dealers deliver seamless Service experiences across HondaLink,® AcuraLink® and dealer websites.
This end-to-end...
Jul 15•Fixed Operations
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