Product Advisor Services
Product Experts for Your CDK Solutions
With Product Advisor Services, an assigned Customer Success Specialist serves as a trusted advisor and partner with your dealership in applying deep product expertise to merge business goals with product capabilities, taking your CDK product from a tool into a growth engine for your dealership.
Turn Expert Product Guidance Into Elevated Dealership Performance
Expertise You Can Rely On
Work with an assigned Customer Success Specialist who understands your CDK solutions and how your dealership operates, providing you consistent, knowledgeable guidance you can trust.
Proactive Guidance That Drives Adoption
Move beyond reactive problem solving with proactive, structured guidance that helps your team use CDK solutions more effectively — from planning and health checks to ongoing optimization.
Stronger Outcomes From Your CDK Investment
Improve adoption, align workflows and get more value from your CDK technology to make it a stronger driver of dealership performance.
What You Get With Product Advisor Services
Built on your Customer Success experience, Product Advisor Services adds personalized product expertise, structured guidance and proactive optimization to help your dealership get more value from your CDK solutions.
Assigned CDK Product Expert
Work with an assigned Customer Success Specialist who understands your business and serves as your primary product resource for a specific solution area.
Product Success Plan Advancement
Receive guided support tied to your dealership’s goals, priorities and current state of adoption.
Health Checks & Performance Reviews
Gain scheduled and on-demand reviews of system configuration, feature utilization and overall performance.
New Feature Alignment Support
Learn how new capabilities can advance your business goals and get guidance to put them to work in your day‑to‑day operations.
Flexible Engagement Options
Connect through remote and on-site engagement options, with scheduled reviews and additional support as needed.
Trusted by Dealerships Like Yours
Why Dealerships Choose Product Advisor Services
Improve dealership operations and get more value from your CDK solutions.
Faster Time-to-Value
Get up to speed more quickly and make faster progress toward meaningful business outcomes.
Deeper Product Adoption
Boost adoption and turn your CDK solution from a tool into a core engine powering your dealership’s growth.
Greater Operational Alignment
Ensure your CDK solutions are better aligned with how your dealership works.
Proactive, Personalized Guidance
Benefit from an industry and product expert who understands your core business needs and applies that knowledge to unlock greater value from CDK solutions.
Continued Momentum
Maintain progress even through staffing changes, shifting priorities or evolving business needs.
Stronger Advocacy
Gain a knowledgeable partner who can help surface needs, opportunities and future capability considerations within CDK.