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Mitsubishi Dealership Software OEM Integrations

Dealer Management System (DMS)

CDK DMS + Retail Delivery Reporting (RDR)

Automatically sends retail delivery and vehicle sales information to Mitsubishi.

Key Benefits:

  • Streamlines OEM reporting
  • Improves compliance
  • Eliminates manual submissions

CDK DMS + Financial Statement Reporting

Securely transmits financial statements to Mitsubishi.

Key Benefits:

  • Simplifies reporting processes
  • Improves data accuracy

CDK DMS + Vehicle Invoice

Automatically imports vehicle invoice data from Mitsubishi into CDK.

Key Benefits:

  • Keeps inventory, Accounting and Service records accurate
  • Reducing manual data entry

 

Customer Relationship Management (CRM)

CDK CRM + Mitsubishi CRM

Certified integration between Mitsubishi CRM and CDK CRM to synchronize customer and lead information, activities and engagement history between Mitsubishi and dealership systems. CDK’s certification with Mitsubishi ensures that Mitsubishi’s data, integration and compliance standards are met.

Key Benefits:

  • Faster lead response and follow-up
  • Reduced manual data entry
  • Improved visibility into customer interactions
  • Better lead conversion opportunities
  • Support for Mitsubishi lead management standards

 

Digital Retail

CDK Digital Retail + Mitsubishi

CDK’s Digital Retail solution lets consumers browse real-time dealer inventory and pricing, so what they see is what they get. Customer information, vehicle selections, financing details, trade-in data, and deal preferences flow seamlessly from the digital experience to the showroom.

Key Benefits:

  • Creates a seamless online-to-store buying experience
  • Reduces duplicate data entry and transaction friction
  • Provides visibility into customer shopping behavior and preferences
  • Improves showroom efficiency with prepopulated deal information
  • Increases engagement from higher-intent digital shoppers
  • Accelerates deal completion through streamlined Sales workflows
  • Delivers a more transparent and convenient customer experience

 

Service

CDK Service + Mitsubishi

Across Fixed Operations, collaboration between Mitsubishi, its dealer network, and CDK delivers an exceptional end-to-end solution. CDK Service integrates CDK Service Appointment Scheduling with Mitsubishi's Online Scheduling System (OSS), dealer websites and other approved Mitsubishi scheduling channels. Appointment information flows directly into dealership Service operations, helping teams manage demand, improve scheduling accuracy, and deliver a consistent customer experience.

Key Benefits:

  • Mitsubishi OSS integration
  • Mitsubishi SMART Pricing System (SPS) integration
  • Captures accurate appointments across Mitsubishi scheduling channels
  • Optimizes shop capacity and resource utilization
  • Reduces overbooking and scheduling conflicts
  • Minimizes no-shows with automated customer communications
  • Improves Advisor productivity through streamlined workflows
  • Provides greater visibility into upcoming Service demand

Connected Vehicle / Vehicle Query / Predictive Service

Provides real-time access to recalls, Service campaigns, warranty coverage, vehicle service history and potential future Service needs.

Key Benefits:

  • Identify more Service opportunities
  • Improve customer service
  • Complete more recall work

Warranty Claims / Repair Order

Electronically transmits warranty claim data to Mitsubishi.

Key Benefits:

  • Accelerates claim processing
  • Reduces administrative effort
  • Improves accuracy

Parts Ordering & Returns

Transmits Parts orders and returns directly between CDK and Mitsubishi.

Key Benefits:

  • Eliminates duplicate entry
  • Reduces errors
  • Speeds up Parts operations

Electronic Parts Catalog

Transfers parts information from Mitsubishi's electronic parts catalog directly into CDK.

Key Benefits:

  • Simplifies parts lookups
  • Improves inventory visibility
  • Increases department efficiency

Technician Video Walk-Around (TVWA)

Allows Mitsubishi-certified technicians to send customers videos of their vehicle throughout the inspection and repair process.

Key Benefits:

  • Provides transparency into vehicle inspections and repairs
  • Builds customer trust
  • Creates additional Service opportunities

Recall Monitor

Identifies vehicles with open recalls and campaigns across inventory and service records.

Key Benefits:

  • Increases recall completion rates
  • Improves customer satisfaction
  • Creates additional Service opportunities

 

Inventory

CDK Vehicle Inventory Suite + Retail Delivery Reporting (RDR)

Automatically sends retail delivery and vehicle sales information to Mitsubishi.

Key benefits:

  • Streamlines OEM reporting
  • Improves compliance
  • Eliminates manual submissions

 

Mitsubishi Certifications

CDK is certified by Mitsubishi in the following areas:

Dealer Management System (DMS)

Customer Relationship Management (CRM)